Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time and accurate information.

Support is via ticketing system and a livechat and will include but not limited to customer queries, complaints, and identification approval process for our world-class cryptocurrency exchange platform.

Responsibilities

• Handle back office tickets, and provide 7*24H online enquiries and email replies services to customers.
• Handle customer enquiries, advices and suggestions via email or online tools.
• Support other business units with customer liaison, accurately document customer requests and advices, and provide feedback in the form of documentation.
• Handle customer complaints, any special cases or ad hoc tasks.

Requirements

• Bachelor degree; proficient in English, and Chinese.
• Minimum 1-year experience in customer service, preferably in finance or E-commerce industry. Outstanding new graduates are also welcomed to apply.
• High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit.
• Ability to work under pressure, strong communication skills and exceed beyond expectation.
• Passionate for customer service industry and can accept to work under different work shifts, including night shift.