Responsibilities 

• To lead a team to drive and liaise with Marketing teams to plan, develop and launch mobile business and loyalty related program, products and services in the most effective way to uplift customer experience;
• To work closely with internal and external customers to provide analysis and insights on market trends for Management and Marketing teams’ review;
• To support hotline operations on program related back-end jobs by working collaboratively with internal stakeholders to optimize service quality;
• To act as escalation contact point on all program related matters.

• To liaise with process management team to review implemented workflow to enhance operational efficiency and customer satisfaction;
• To ensure the accuracy of the information upload to knowledge board and review the content regularly for service improvement; 
• To manage the development of e-commerce related program to enrich customer experience;

Requirements

• Degree holder with minimum 5 years’ relevant experience in customer service management area with proven track record;
• Excellent communication and interpersonal skills;
• Strong customer service and sales mind, assertive and result-oriented ;
• Good understanding of call center operations;
• Familiar with Microsoft Office applications;
• High degree of maturity, personal ownership and responsibility;
• Good presentation skills and able to work under tight schedule.
• Experience in driving a sizable team to deliver marketing program and project outcomes;

We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please send us your resume (please put our ref no. on the application subject), stating your present and expected salary to Human Resources Department by clicking “Apply Now”.

For more information on other job opportunities of PCCW, please visit our website: www.pccw.com.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request. 

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