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Customer Officer (Concierge 禮賓服務) (CRM5/202003/COC/SO)

HKT

  • Company Industries:Telecommunication

Job Information

  • Post Date:2020-04-06
  • Career Level:Middle
  • Location:Not Specified
  • Qualification:School Certificate
  • Salary:Posted on 25 Mar 2020
  • Employment Type:Full Time
  • Job Function:http://www.pccw.com

Job Description

<< Join us now, you can enjoy "Join-In-Bonus $6,000* " >>

 

Responsibilities 

  • To provide professional concierge & customer services to clients via phone calls or email;
  • To handle customer inquiries globally and fulfill customer requests in areas including dining reservations, travel planning, shopping services, entertainment, sports, recreation & special events;
  • To manage communication with customers in a friendly, professional & courteous manner;
  • To resolve customer complaints, establish relationships with customers, learning their preferences. 

 

Requirements:

  • Certificate holder or above;
  • Strong business sense with good customer service and problem solving skills;
  • Effective communication in written & verbal English & Chinese;
  • Outgoing with good interpersonal and communication skill;
  • Able to effectively and efficiently man the system in use;
  • Keen interest in lifestyle living & enjoy helping people;
  • Customer-oriented, good telephone manner & problem solving skill;
  • Proficient in MS Excel, Word, PowerPoint and Chinese word processing;
  • Required shift and holiday work.

 

 * $6000 Join-in Bonus is only applicable to walk-in candidates in recruitment days or candidates who apply online.

 

We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please send us your resume (please put our ref no. on the application subject), stating your present and expected salary to Human Resources Department by clicking “Apply Now”.

For more information on other job opportunities of PCCW, please visit our website: www.pccw.com.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request. 

Privacy Policy Statement

 

Company Info

Where Connectivity Meets Creativity 

Who are we?

HKT is Hong Kong's premier telecommunications service provider and a leading innovator with a mission to design and deliver cutting-edge technology for smart living. A household name under PCCW Group, HKT offers a range of innovative services and media content across its fixed-line, broadband, mobile communication, and media entertainment platforms, such as NETVIGATOR, 1O1O, csl.,  and Now TV. 

HKT delivers end-to-end integrated solutions employing emerging technologies such as 5G, cloud computing, Internet of Things (IoT), artificial intelligence (AI), FinTech and HealthTech to accelerate the digital transformation among a network of enterprises in a fast-evolving global landscape.

With a strong global presence made up of 15,900 staff, HKT is proudly anchored in Hong Kong with a drive to actively contribute to the metropolitan’s ongoing developments into a world-leading smart city. HKT believes in engaging top youth talents to create a digitally-empowered future for the next generation.

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