Customer Relationship Officer (Service Support)(CSY7/202003/CROSP/SO)
HKT
- Company Industries：Telecommunication
Job Information
- Post Date：2020-04-06
- Career Level：Entry Level
- Location：Not Specified
- Yr(s) of Exp：1 years
- Qualification：School Certificate
- Salary：Posted on 25 Mar 2020
- Employment Type：Full Time, Permanent
- Job Function：http://www.pccw.com
Job Description
Job Summary
To provide respective backend support functions to CRM Centre so that end-to-end processes can be in place to ensure an overall smooth, accurate and efficient centre operations.
Responsibilities
- To support any kinds of bill, CS enquiries or issues follow up towards customers
- To follow up any after sales and change service transactions
- To properly follow the pre-set procedures and workflows and complete the job in a follow-up and follow-through manner & per requirements, policies, guidelines and procedures stipulated by all concerning parties from times to times
- To proactively learn and grasp latest knowledge concerned to facilitate proper discharge of daily duties.
- To discharge duty in a professional manner so that company image can be safeguarded at all times.
- To carry out any ad hoc duties whenever appropriate to meet business need
Requirements
- Form 5 or above
- 1-2 years working experience in mobile industry is preferred
- Good command of both spoken & written Cantonese and English.
- Sound knowledge of PC such as Internet, PowerPoint, Excel and MS Word etc.
- Good interpersonal and communication skills.
- Positive working attitude, responsible and result-oriented.
Working Location: Tuen Mun / Kowloon Bay
We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please send us your resume (please put our ref no. on the application subject), stating your present and expected salary to Human Resources Department by clicking “Apply Now”.
For more information on other job opportunities of PCCW, please visit our website: www.pccw.com.
HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.
Company Info
Where Connectivity Meets Creativity
Who are we?
HKT is Hong Kong's premier telecommunications service provider and a leading innovator with a mission to design and deliver cutting-edge technology for smart living. A household name under PCCW Group, HKT offers a range of innovative services and media content across its fixed-line, broadband, mobile communication, and media entertainment platforms, such as NETVIGATOR, 1O1O, csl., and Now TV.
HKT delivers end-to-end integrated solutions employing emerging technologies such as 5G, cloud computing, Internet of Things (IoT), artificial intelligence (AI), FinTech and HealthTech to accelerate the digital transformation among a network of enterprises in a fast-evolving global landscape.
With a strong global presence made up of 15,900 staff, HKT is proudly anchored in Hong Kong with a drive to actively contribute to the metropolitan’s ongoing developments into a world-leading smart city. HKT believes in engaging top youth talents to create a digitally-empowered future for the next generation.
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