Responsibilities:

• Answer and handle customer enquiries timely and tactfully, and handle account opening procedure
• Contact existing customers for re-visit, through phone and online conversation on a regular basis
• Responsible for releasing information and customers' interaction on social media platforms, including Wechat, Weibo and forums from time to time
• Deliver quality customer services including trading platform problem, trade processing issue, follow up and handling complaints in professional manner
• Maintain relationship with existing and potential customers
• Perform daily operations
• Assist in ad hoc tasks assigned by supervisor
• No cold calling and outbound customer services are required

• 處理及解答客戶查詢或問題, 處理開戶程式
• 點對點與客戶進行回訪，包括電話和線上的操作
• 定期在社交媒體或平台上，包括微信、微博、論壇等發表信息及與客戶進行通信
• 提供客戶服務，包括解答貿易平臺遇見問題，交易問題，處理及跟進客戶投訴
• 開發公司新客戶，促使客戶進行開戶、注資、交易
• 維持與現有和潛在客戶的關係
• 執行日常工作
• 幫助解決突發事件或任務
• 不涉及Cold-calling和外出客戶推廣工作

Requirements:

• Associate Degree or above holder will be preferred. Fresh graduate and new migrant are welcome
• 1 year of solid working experience in Customer Service field or Insurance field is preferred. 
• Familiar with MS office and Chinese word processing
• Good interpersonal, communication and selling skills
• Good command of spoken and written Mandarin, Cantonese and English
• Self-motivated, responsible and able to work under pressure and to work shift

• 副學位或以上學歷優先, 同時歡迎應屆畢業生和有內地背景的人士
• 1年客戶服務或保險業的工作經驗
  
• 熟悉MS Office, 及中文打字
• 良好人際關係及溝通技巧
• 良好中英文溝通及書寫, 普通話必須要良好
• 自我推動, 主動, 有責任感, 能在壓力下工作
• 需要24小時輪班工作，每天工作8.5小時
• 即時上班優先