Job Responsibilities:

• Handle all kinds of merchant inquiries as well as from our business partners
• Responsible for new merchant account opening process and document verification
• Responsible for existing merchant account servicing job
• Maintain good relationships with merchants and business partners by providing support, information and training
• Assist in merchant management process by performing regular checks with new/existing merchant accounts
• Assist MS Manager to design and implement merchant service procedures; optimize merchant service experience
• Any other ad-hoc tasks related to merchant service support

Job Requirements:

• Bachelor degree or above with at least 5 years working experience; more experiences will be considered as Merchant Service Manager
• Previous experience in or knowledge of merchant account servicing in financial and banking industries
• Keen interest in new mobile technologies/trends and previous exposure in the Fintech segment is a definite advantage
• Energetic, self-motivated, flexible, and able to work independently under pressure
• Good team player with strong interpersonal and communication skills
• High proficiency in both spoken and written English and Chinese
• Candidate with more experience will be considered as Merchant Service Manager