To lead and supervise a team of Sales Executive to deliver quality services to guests of a Hong Kong theme park hotel. 

Responsibilities: 

• Provide daily direction and communication to ensure a team of staff so that Customer Sales/Service Calls/Emails/Chats are answered in a timely, efficient and knowledgeable manner.
• Provide communication and follow up to ensure a team of staff are fully informed of all new information related to products, procedures, guest needs and company related issues, changes or actions.
• Responsible for driving goals for individual team and contact center results to identify and act on both positive and negative performance trends to ensure attainment of revenue goals and performance targets.
• Provide continual evaluation of processes and procedures and responsible for suggesting methods to improve area operations, efficiency and service to both internal and external guest/client.
• Provide performance feedback and coaching on a regular basis to each team member.
• Prepare daily/weekly/monthly operation reports
• Prepare roster schedule to meet operations needs
• Shift duty is required
• 5-day work per week
• Working Location: Sheung Wan

Requirements: 

• Form 5 graduate or above with a minimum of 3 years’ relevant working experience in contact center / hotel / sales / travel industry
• Strong leadership skills with ability to drive performance management.
• Ability to maintain the highest level of confidentiality, follow directions and apply proper policies, procedures and guidelines
• Good command of spoken English, Cantonese and Mandarin, and written English and Traditional Chinese
• Ability to meet or exceed business goals and objectives, while fostering a team atmosphere.
• Ability to prioritize and manage multiple responsibilities and projects in a fast paced environment
• Knowledge of MS word , Excel and PowerPoint will be an advantage

 We offer : 

• 14 days' paid annual leave
• Comprehensive medical coverage
• Non-Contributory Provident Fund
• Attractive incentive bonus, join-in bonus and shift allowance (if applicable)
• Clear career path
• Structured training programme

Interested parties please send the resume to Human Resources, HKT Limited, 13/F, 9 Po Lun Street, Lai Chi Kok, Kowloon or click "Apply Now" button or WhatsApp / Line / WeChat 9020 1238 for enquiries.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

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