Officer, Customer Service
Tricor Services Limited
- Company Industries：General Business Services
Job Information
- Post Date：2020-04-06
- Career Level：Entry Level
- Location：Not Specified
- Yr(s) of Exp：3 years
- Qualification：Non-Degree Tertiary
- Salary：Posted on 19 Mar 2020
- Employment Type：Full Time, Permanent
- Job Function：http://www.hk.tricorglobal.com/HK/index.shtml
Job Description
Responsibilities:
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Handle and follow up customers’ telephone enquiries/complaints in relation to investor services at Call Centre such as securities registration and related corporate matters with a pleasant telephone manner
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Ensure prompt and accurate responses
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Assist in preparing statistics and reports on daily operation for management review
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Coordinate with internal departments for ensuring total customer satisfaction
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Other ad-hoc tasks as assigned
Requirements:
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Higher Diploma / Associate Degree or above
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3 years relevant experience in Customer Services
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Good knowledge in local securities market
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Good command of spoken English, Cantonese and Putonghua
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Good interpersonal and communication skills
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Self-motivated, proactive and a good team player
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Conversant with Word, Excel and Chinese word processing
Candidate with less relevant experience will be considered for the position of Associate.
Remarks:
We offer to successful candidates a comprehensive and structured training programme, 15-day annual leave, 5-day work, study / examination leave, qualifying premium upon completion of recognized professional institutions examinations, excellent job exposure and career prospects.
Applicants should send their full C.V., current salary package and expected salary to: The Human Resources Department via JobsDB job application or by fax to 2543-7124. Please quote ref. "Officer, Customer Service" on your application.
Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.
Company Info
Tricor Group
Tricor Group (Tricor) is a global provider of integrated Business, Corporate and Investor Services. As a business enabler, Tricor provides outsourced expertise that allows our clients to concentrate on what they do best – Building Business.
Tricor comprises Tricor Holdings Limited, subsidiaries and associated companies, with staff strength of over 2,700 and a network of offices in 47 cities across 21 countries / territories. Tricor offices are located in Hong Kong (Head Office), Mainland China and Macau, Barbados, British Virgin Islands, Brunei, Cayman Islands, Dubai UAE, India, Indonesia, Ireland, Japan, Korea, Labuan, Malaysia, Singapore, Thailand, the United Kingdom and Vietnam.
In most of the countries/territories in which Tricor operates, our professional specialists provide a comprehensive range of services including the following: Business Advisory; Entity Formation, Corporate Governance, Corporate Administration & Secretarial; Accounting & Financial Reporting; Payroll & Payment Administration; Services for New Issues / Initial Public Offerings & Registry Management; Treasury & Trust Administration; Tax Services; China Entry & Consulting; Executive Search; Management Consulting; Human Resource Consulting; Fund Administration.
Our client portfolio includes a substantial number of issuers listed in Hong Kong, Singapore and Malaysia, over 35 per cent of the Fortune 500 companies, as well as a significant share of multinationals and private enterprises operating across international markets.
Tricor's mission is to be the Business Enabler of Choice.
Please visit http://www.hk.tricorglobal.com/career for more information.
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