What You Will be Doing:

• Handle customers’ enquiries and respond in an efficient and professional manner
• Deliver excellent service in consulting solutions and improve customers’ satisfaction level via different channels
• Provide proactive follow up and quality services
• Work closely with internal parties to ensure timely, efficient and effective service to customers
• Support special of ad hoc projects to ensure the team runs smoothly

Who is our Right Fit:

• F.5 or above with a minimum of 2 years’ customer services experience preferred
• Highly motivated and able to work independently with strong sense of responsibility
• A good team player and desire to work in a team-oriented environment
• Excellent command of English, Cantonese and Mandarin
• Proficiency in Chinese word processing & MS Office is essential
• Excellent service manner, self-motivated, detailed-minded, positive thinking and willing to work under pressure
• Immediate available is highly preferred
• Possess recognized insurance licenses candidates (with pass IIQE examination paper 1, 2, 3) will be considered to employ as Customer Service Executive / Senior Customer Service Executive (Insurance)
• Flexible working hours. Non overnight shift duty