What will you be doing:

• Writing content in customer care aspect and which is suitable for various social media platforms
• Driving engagement and conversations in social media platform to provide excellent customer service
• Responding to and addressing the customers’ queries and complaints efficiently through social platforms
• Work with the team to brainstorm and develop customer friendly templates and wordings
• Review and revise existing content and correct for errors in spelling, punctuation, and grammar professionally and timeously
• Keep fully up to date with all that is happening within the organization
• Escalate issues where necessary to Senior Customer Service Manager to ensure high client satisfaction is maintained at all time
• Perform any ad hoc tasks as assigned

Who is our Right Fit

• Degree holder of Languages, Communication, Marketing Business, New Media, Public Relations are preferred
• Minimum 1-2 years of experience in online shops.
• Excellent writing, editing (photo/video/text), presentation and communication skills
• Self-motivated with ability to work independently and under pressure
• Positive attitude, detail and customer oriented with good multitasking and organisational ability
• Willing to work in fast paced environment with tight schedule
• 5-day work per week rotation includes weekdays, weekends & public holidays
• Excellent command of written and spoken English and Cantonese
• Immediate available is highly preferred

Skills:

• Educating customer
• Text editing
• Copywriting