Customer Service Officer (eCommerce)
Teledirect Hong Kong Limited
- Company Industries:Telecommunication
Job Information
- Post Date:2020-04-06
- Career Level:Entry Level
- Location:Not Specified
- Yr(s) of Exp:2 years
- Qualification:Degree
- Salary:Salary provided
- Employment Type:Full Time, Permanent
- Job Function:Others
Job Description
Responsibilities:
- To handle customer inquiries via live chats, Facebook, inbound calls and emails on behalf of a leading pan-Asian retailer.
- Ensure customer queries and feedbacks are quickly and effectively resolved with courtesy
- Build and maintain good relationship with customers
- Handle ad hoc assignments and other duties as required
- Shift duty is required
Requirements:
- At least 2 years experience in customer service/ contact centre, with eCommerce background is a plus.
- Customer-oriented with good communication and interpersonal skills
- Good command of both spoken and written English, Cantonese and Putoghua
- Familiar with MS Word, Excel, Outlook and social media
- Good typing skills (English and Chinese) - MUST be able to type at least 35 wpm both in Chinese and English
We offer competitive remuneration package and attractive terms to the right candidate. Interested parties please send full resume with expected salary & available date to HR Department by clicking "Apply Now".
Web-site: www.teledirectgroup.com
All information provided will be treated in strict confidence and used for recruitment purpose only.
Company Info
We serve some of the world’s best brands from our centers of excellence in Singapore, Philippines, Malaysia, Thailand, Hong Kong, China, Japan and Spain. We specialize in perfecting
customer experience on behalf of our clients and elevating their overall results.
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