Job Descriptions:

• To handle customer inquiries and service request through emails live chat, and phone calls
• Resolve product or service problems by clarifying the customer's complaint
• Selecting and explaining the best solution to solve the problem
• Keep records of customer interactions, process customer accounts, transfer to relevant departments
• Other duties assigned by manager

Job Requirements:

• HKDSE graduate, diploma or above in customer service or related field is an advantage
• Excellent communication and interpersonal skills
• Strong phone contact handling skills and active listening
• Professional fluency in English, Cantonese and Mandarin
• Must be available to work rotating night / overnight shift (shift allowance provided)
• Fresh graduates are also welcome

If you are ready for the new challenge, please send your resume with current and expected salary by clicking “Apply Now”.

Data collected will be kept confidential and used for recruitment purposes only.