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Operation Manager of Admissions Consulting

Rise Education International Limited

  • Company Industries:Education

Job Information

  • Post Date:2020-04-06
  • Career Level:Not Specified
  • Location:Not Specified
  • Yr(s) of Exp:3 years
  • Qualification:Not Specified
  • Salary:Salary provided
  • Employment Type:Full Time, Permanent
  • Job Function:Customer Service - Manager

Job Description

The Operation Manager of Admissions Consulting reports to the Director of Operations, with primary focus on supporting the Admissions Consulting team in all aspects of the operations and serving as a liaison between the Admissions Consulting team and the Sales and Marketing team.  The Operation Manager will also ensure in maintaining high quality client servicing to all Admissions Consulting Clients.

 

The key responsibilities of the Operation Manager of Admissions Consulting: 

  • Measure, monitor, and manage Associate and Consultant capacity utilization to assure that utilization targets are achieved and matched with recruitment schedules and goals.
  • Supervising the Educational Consultants and in managing their performance and ensure they achieve the target
  • Train Educational Consultants and provide excellent customer services to all customers
  • Serve as an interface for client families and students; assure that regular, written communication and follow-up occurs with client families in accordance with agreed upon formats.
  • Handle in-bound and out-bound calls, handle difficult complaints and enquiries that are escalated to from the Educational Consultants
  • Liaise with Sales and Marketing team to plan and schedule promotional programs, seminars, events and workshops with responsibility for determining themes, topics, timing, and speakers. Managing leads after seminars, events and workshops to further engage prospective clients and close on deals
  • Build and nurture relationships with key administrators, guidance counselors, clubs and organizations to increase the Company’s brand recognition in the community and attend events to increase sales
  • Assist Edge senior management team in identifying new Admissions Consulting Partners (both individuals as well as small agencies) to expand the Edge’s portfolio of Admissions Consultants.
  • Handle ad-hoc projects as assigned

 

Requirements:

  • BA/BS degree or equivalent
  • 3-5 years’ experience in fast-paced customer service environment; 1- 2 years of demonstrated record of accomplishment within educational services ideally
  • Excellent verbal and written communication skills in English, Mandarin and Cantonese a plus
  • Superior knowledge of American colleges and universities
  • Strong presentation skills and demonstrated ability to sell potential candidates on opportunities
  • Strong organizational and analytical skills
  • Ability to influence others and negotiate effectively
  • Organizational and long-range planning skills with the ability to handle numerous details
  • High energy level, confident and optimistic demeanor and the ability to thrive in a fast-paced environment

 

What we offer:

  • 5 days work 
  • Competitive remuneration package
  • Birthday leave
  • Medical plan
  • Systematic training program
  • Career advancement programme sponsorship
  • Young and energetic working environment

 

Company Info

The Edge Learning Centers, owned by Rise Education International Limited and a member of The RISE Education Group (NASDAQ:REDU) in China, is an education services company that provides a full spectrum of premium educational services. Founded in 2008, the Edge continues to expand rapidly in Asia. Our footprint spans across Hong Kong, China, Singapore, Vietnam and US. Our experienced consultants and tutors offers a wide range of services suitable for different needs, ranging from test preparation, curriculum development and university admission programs. We pride ourselves as the best in class and offers tailor services to students, with100% success rate over the past 11 years. 

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