Customer Support Specialist (Full Time and Intern)
Ecovadis Hong Kong Limited
- Company Industries:Others
Job Information
- Post Date:2020-04-06
- Career Level:Entry Level
- Location:Not Specified
- Yr(s) of Exp:1 years
- Qualification:Degree
- Salary:Salary provided
- Employment Type:Full Time
- Job Function:Call Centre
Job Description
Job Description
The objectives of this role are:
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Providing support for customers via phone, email, chat, webinar, etc. to ease their experience on the platform, answer questions, and provide consultative assistance
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“Owning” each customer interaction. Take appropriate steps to listen, understand, and engage with the customer to find solutions and communicate options
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Developing a comprehensive understanding of the EcoVadis platform, processes, and practices to ensure quality assistance with incoming customer queries; continuous learning is necessary as we expand service offerings and make improvements
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Understanding and communicating industry best practices and the evolution of EcoVadis product, platform functionality, methodology, and administrative services integral to the customer's success
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Identifying risks to the customers successful completion of the EcoVadis evaluation process and actively work to mitigate issues before they happen, working with internal and external stakeholders to facilitate communication, and information exchange
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Capturing internal and customer-sourced insights, then proactively reporting and contributing as necessary with the Team Leader, Management, and other EcoVadis BUs to bridge gaps that may exist between customer expectations and participation
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Respond to queries from clients via email and contact internal and external stakeholders to get more information when required
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Additional responsibilities related to the function may be required
Qualifications
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Degree holder, ideally in Business Administration or related working experience
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Relevant customer support working experience preferably with international exposure
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Customer and quality-oriented attitude
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Fluent in English and Mandarine are a must or other language is a plus
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Both interpersonal and analytical skills.
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Aptitude to evolve in an international environment.
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Fresh graduate is welcome
Company Info
EcoVadis is the world’s most trusted provider of business sustainability ratings, intelligence and collaborative performance improvement tools for global supply chains. Backed by a powerful technology platform and a global team of experts, EcoVadis’ actionable
sustainability scorecards provide companies detailed insight into their environmental, social and ethical risks.
EcoVadis offers an exciting opportunity to grow your career while positively impacting the sustainability practices of companies around the world.
Learn more about our team and culture on
ecovadis.com/careers.
Ask your questions directly to our employees on
the insiders platform!
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