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Customer Service Representative (Thai Speaking) - No experience required

Alphaslab International Company Limited

  • Company Industries:Financial Services

Job Information

  • Post Date:2020-04-06
  • Career Level:Not Specified
  • Location:Not Specified
  • Qualification:Not Specified
  • Salary:Salary provided
  • Employment Type:Full Time
  • Job Function:Customer Service - Supervisor / Officer

Job Description

Our client is a fast-growing fintech platform. Their technologists empower their business to provide best-in-class service to clients around the world. As part of the growing team in their FX business, you’ll be playing an significant role in maintaining their customer service quality in a global online trading platform.

Job Description

As a Customer Service Representative, you will be the first point of contact for prospective and existing clients. On a daily basis you will be actively dealing with customers’ queries, and proactively look for solutions to resolve the customers’ problems (rest assured, no Sales calls).

 

Day-to-day responsibilities:

  • Provide high quality and the best-in-class service to our clients across telephone call, email and other channels
  • Consistently take strong initiatives to resolve customers’ queries with full dedication and determination by identifying problems and solutions in a timely manner
  • Skilfully probe for and understand customers’ needs, identify business opportunities and ways to improve customers’ experience; Go above and beyond “customer service”
  • Proactively liaise with various departments to assist in resolving customers’ queries
  • Proactively learn about the financial markets, CFD industry, and trade platforms

What you’ll need:

  • Strong eagerness to learn about financial markets including forex, global share indices, commodities, cryptocurrencies
  • Fluency in both Chinese/English and Thai
  • Enthusiasm about customer service and problem-solving
  • Excellent communication skills both verbal and written
  • Strong sense of integrity
  • Willingness to commit to long-term career growth and professional developments
  • Open-minded and cooperative personality

Requirements:

  • Excellent communication skills both verbal and written
  • Critical thinking and problem-solving skills
  • Strong MS Office skills 

What is their Offer:

  • Happy and dynamic working environment
  • Medical Scheme
  • Being part of a young team striving for excellence
  • Opportunities to participate in fun and exciting company events year-round
  • Complimentary food and drinks in the workplace
  • Work-life balance
  • Bank holiday
  • Dental Benefit
  • Performance Bonus
  • Fixed Shift
  • 5-Days Work

Company Info

Alphaslab is a professional recruitment consultancy specializing in
the finance sector. We are an engaged, vibrant, positive team with
solid working experience in securities, foreign exchange, asset
management and insurance sectors, we deeply understand
salaries, job titles and hiring trends of the market, to ensure you
can attract the best talents at appropriate remuneration.

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