Responsibilities:

• Lead the Call Centre Team, professionally interacts with customers
• Assist team to achieve performance KPIs through optimal resources and real-time floor monitoring
• Motivate, coach and develop staff to ensure top performance and achievement of individuals, team and department objectives through job training and regular team meetings
• Resolve complex enquiries and escalated complaints to ensure services satisfaction
• Roll out successfully new sales platforms and ensure fast adoption by the team
• Develop and update SOPs and work instructions as on-going basis
• Prepare regular/ad hoc reports
• Handle assigned projects related to client service & front sales and ad hoc projects

Requirement:

• Minimum 5 years’ experience in tourism/ CS or relevant working experience
• Passionate to work in travel/CS/ airline industry
• Strong communication and interpersonal skills
• Positive, pro-active and mature
• Able to work under pressure with good problem-solving skills
• Good command of both written and spoken English, Cantonese and Mandarin
• Support duty on Sat/ Public holiday may be needed

We offer competitive package to the right candidate. Qualified and interested parties please send your resume and salary expectation by clicking "Apply Now".