Key Responsibilities

• Handle customer enquiries, complaints or follow up orders in a professional manner
• Assist in shipment tracing to locate the products and reply to customers
• Cooperate with other team members to resolve customer's request
• Back up for support function in customer service department
• Perform any ad hoc duties assigned by supervisor

Who we are looking for

• Form 5 or above
• Relevant experience in hotline center is an advantage
• Good command of spoken Chinese and English, fair in Mandarin
• Basic PC knowledge
• Customer-oriented with strong communication skills
• Fresh graduates of Degree/ Associate Degree with experiences in direct customer interfaces will also be considered
• Work Location: Customer Care Center (nearby Lai Chi Kok MTR Station)

Working Hours

You are expected to work 5-day per week

• Monday - Saturday: 8:30 a.m. - 10:30 p.m. (on shift basis, 8.25 hours per day)
• Sunday & Public Holiday: Off

What we can offer

• Attractive Salary Package
• Guaranteed Double Pay
• Performance Bonus
• Medical Insurance
• Life Insurance
• Training Opportunities
• Career Development Opportunities
• Stable, Open and Friendly Working Environment

How to apply

• Send us your CV by clicking “APPLY NOW” button below, or
• WhatsApp us on 6011 9201 or
• Walk in to our Center for interview on every Tuesday and Thursday at 36/F, 9 Wing Hong Street (Exit C1 of Lai Chi Kok MTR Station) 

We offer competitive salary and benefits package including: 5-day week, performance bonus, annual leave, mandatory provident fund scheme, medical scheme and ample career development opportunities to successful candidate. Interested parties please send your full resume to us with latest salary history and expected salary. Shortlisted candidates will be arranged for interview.

All information provided will be treated in strict confidence and personal data will be used solely for recruitment purpose. Unsuccessful candidates may be considered for other vacancies in our group. Applicants who are not contacted within 6 weeks shall consider their application unsuccessful and it will be kept for future reference. All unsuccessful applications will be destroyed within 12 months.