Responsibilities

• Answer technical enquiries from the dealer service network and develop remedies to solve technical problems in all Mercedes- Benz vehicles (PC & VAN). Visit the service centre to provide field support in carrying out diagnosis and repair on site.
• Analyse product problems and prepare technical reports to feedback to headquarters on technical irregularities and design improvements. Carry out preliminary accident/incident investigation on product liability cases.
• Monitor dealer compliance with manufacturer guidelines for repair processes and operation of equipment, advise on the use of technical information. Conduct update technical information sessions, provide on-the-job advice to dealer staff and demonstrate proper diagnosis / repair methods
• Liaise with the supplier in the product/technical problem solving process
• Process the service measure/recall information, vehicle data migration. Roll out service measure/ recall to service network and monitor the completion rate of service measures/recall campaigns to guarantee customer satisfaction and safety.
• Maintain and update MBAG vehicles data basis system (VeDoc) on HK and Macau market.
• Provide technical support to sales department and warranty team by delivering professional opinion on technical issues as well as to carry out parts inspection in warranty part inspection center (WIC). Support customer relation team in settling customer cases by clarifying customer technical concerns directly in the form of joint test drive or demonstration.
• Compile technical reports. Maintain and update technical issue database as well as prepare quarterly “Technical Irregularity” report.
• Provide Special Tools Market Survey information to our dealer. Ensure dealer has the required special tools to carry out maintenance work. Follow up on ordering, delivery, and inventory checking. Prepare tools list for annual dealer standard checking.
• Carry out Major Component Inspection to justify the parts were replaced reasonably.
• Carry out new ignition key programming

Requirements

• Higher Diploma or above in mechanical engineering or automotive engineering or equivalent.
• Completion of automotive technician apprenticeship.
• Min 3-5 years work experience in automotive service industry after completion of apprenticeship, preferable with MB or other brand product knowledge and practical experience in EV and ICE models
• Familiar with diagnosis procedure.
• Fluent in English and Cantonese, Mandarin will be advantage, good at technical writing.
• Proficiency in MS Office (Words, Excel and Power point)

For the successful candidate, we offer a 5-day week in addition to a salary that commensurate with your experience and qualification.

Potential candidates who meet our requirements, kindly apply with full resume and application letter indicating your present and expected salary via "Apply Now".

We are an equal opportunity employer. The information provided will be treated in strict confidence and only be used for recruitment related purposes. The Company may refer suitable applicants to other vacancies within the Group. All personal data of unsuccessful applicants will be destroyed within 12 months on completion of the recruitment exercise.

Mercedes-Benz Hong Kong Limited (MBHK) is responsible for the wholesale business for all imported passenger vehicles and commercial vehicle products under the Mercedes-Benz and smart brand names within Hong Kong and Macau markets. We are now seeking for high calibre personnel to join us: