Customer Service Representative (Premium Customer Experience, 5 days per week)
Aspire Lifestyles (HK) Limited
- Company Industries：Others
Job Information
- Post Date：2022-05-17
- Career Level：Entry Level
- Location：Quarry Bay
- Yr(s) of Exp：2 years
- Qualification：Non-Degree Tertiary
- Employment Type：Full Time, Permanent
- Job Function：Sales CS & Business Devpt Call Centre Customer Service - Supervisor / Officer Hospit
- Benefits：Double pay, Life insurance, Medical insurance, Overtime pay, Performance bonus, Five-day work week
Job Description
We Offer:
- Excellent MNC exposure and On-the-job Training
- 5 days per week, contracted hours are based on shift pattern, varying hours may be necessary on a week-by- week basis.
- Attractive Remuneration Package: Group Medical Benefits, Overtime Pay, Shift Allowances, Staff Activities, Double Pay and Performance Bonus, etc.
Your Role as a Lifestyle Concierge / Customer Service Representative:
- Be expected to build sound knowledge of any customers during interactions, to ensure a personalized interaction and ultimately to stablish a credible rapport
- Strive to leave the customer with a positive customer experience after every contact
- Provide innovative and resourceful solutions and recommendations to all types of requests
- Able to consult and advise customers to assess travel needs and provide accurate and timely information regarding requests
- Able to be highly resourceful, solution-oriented show a strong investigative nature
- Be actively seeking for the latest and most updated information relative to lifestyle needs and trends to be able to support the lifestyle needs of affluent customers.
- Have detailed understanding of client’s brand promise, and uses program benefits and privileges to better fulfill customer requests.
- As a brand ambassador for our clients, represents clients’ brands in a professional manner that builds their market profile.
- Seek to provide the best possible customer experience.
- Diploma in Mass Communication, Business Studies, Tourism or other relevant fields
- 2+ years of customer service experience in any industry.
- Experience in the Concierge/ Tourism/ Travel/ Travel Agency industry is an added advantage.
- Omni channel work experience is preferred – phone, email and chat
- Firsthand city knowledge of local events and ability to spot trends nationwide
- Experience working directly with international contacts for the fulfillment of reservations
- Proven experience working with affluent customers
- Strong communication and customer service skills
- Excellent oral and written English
- Fresh Graduates welcomed
- Immediate availability is highly preferred
We provide attractive remuneration package and fringe benefits for the right candidate.
We are an equal opportunity employer. We value a diversified workplace and applications are welcome from all qualified candidates.
The information provided by job applicants will be treated in strictly confidential and used for recruitment-related purposes only.
Company Info
The best stories are told by those who have lived the experience. Our mission is to inspire and delight your customers by making amazing stories happen every day. Stories they
can share with their friends, family and colleagues. Stories that reinforce the value of your brand.
The Aspire Lifestyles global team, a collective of experts and enthusiasts live and breathe this mission, fostering a culture which strives to deliver the ultimate customer experience. We further empower
this human endeavour with quality and innovation across every one of our services, networks, platforms and technologies.
We understand that every customer has their own interpretation of “extraordinary” and a unique idea of what “ultimate” is to them. We’re here to help to define exactly what extraordinary means for these customers and deliver the ultimate experience by engaging them with the most relevant and timely benefit solutions on your behalf.
With nearly 30 years’ experience providing white-labeled benefit solutions, our locally-customised and globally available selection of innovative services is well proven and
highly praised. Aspire Lifestyles’ services include:
• Industry-leading Concierge Services
• End-to-end Airport Services
• Custom-built Benefits and Experiences
• Comprehensive Travel & Medical Assistance
• Travel Security Advice
• Health and Wellness Expert Advice
• Online Destination Reports
• Auto and Home Assistance
• Customisable Digital Solutions
To learn more about Aspire Lifestyles, please visit our website www.aspirelifestyles.com.Join us and embark on a unique journey to exceed customers’ expectations and grow with us!
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