Technical Support Engineer/ Senior Technical Support Engineer
Rakuten Securities Hong Kong Limited
- Company Industries：Financial Services
Job Information
- Post Date：2022-05-18
- Career Level：Entry Level
- Location：Central
- Qualification：Non-Degree Tertiary
- Employment Type：Full Time, Permanent
- Job Function：Information Technology (IT) Hardware Support Network & System
- Benefits：Dental insurance, Life insurance, Medical insurance, Performance bonus, Five-day work week
Job Description
Responsibilities:
- Perform system and network administration, maintenance, and troubleshooting
- Perform IT asset management, monitor and maintain servers, desktops, network devices, peripherals, and other equipment
- Perform testing and release management of business applications, such as mobile app deployment to Apple App Store and Google Play Store
- Provide technical support to internal users on desktop and business applications
- Liaise with external vendor and handle the invoice and payment related procedures
- Collaborate in new implementation projects and be the subject-matter expert in IT infrastructure
- Assist in cybersecurity management and business continuity planning
- Degree / Higher Diploma in Computer Science or related disciplines
- Experience in technical support for desk side and server side is an advantage
- Experience in any of the following is an advantage
- Network & Security – Cisco, Juniper
- SAN storage – HP and Nutanix
- Hypervisor – Hyper-V and VMware
- Cloud – AWS, Microsoft Azure
- Products – Microsoft (Windows Server, Windows 10, Intune, WSUS, Defender), Veeam, Zabbix, Spiceworks, Darktrace, FortiGate
- Office Automation – Microsoft 365, Adobe Creative Suite, Adobe Acrobat
- Mobility – Android, iOS
- A self-starter with deep learning curve
- Strong problem-solving skills and able to work independently
- Strong interpersonal skills with customer service mindset
- Candidate with more experience will be considered as Senior Technical Support Engineer
- Fresh graduate will also be welcomed
Company Info
Rakuten Securities Hong Kong, leveraging the strong capital and market-leading fintech of Rakuten Securities, Inc., we strive to become your premier forex broker by driving product and service innovation.
Rakuten Group is listed on TSE (Tokyo: 4755) and operates global business covering more than 30 countries and regions with approx. 23,841 employees as of Dec, 31 2020. In FY2021, the Group revenue was 1,681 billion yen.
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