Role

Program Manager (Sustainability focused)

Location

Hong Kong / Shenzhen / Shanghai/ India (can be at either location)

Who we are

Program Management

At ELEVATE, we offer a unique and impactful career journey designed to empower our teams to influence change. Join our team for a truly international experience.  With 24+ offices globally (and still growing), you will have exposure to real issues that span the globe. Fasten your seatbelt for an energetic and dynamic experience where you will enable clients to meet the challenge of navigating risk across the value chain.  Companies and organizations specifically outsource programs to us in order to leverage our world-class capabilities and reputation for innovation and quality execution, global research and in-depth expertise on the ground in key sourcing markets, and experience in sustainability strategy and shaping community investment initiatives.

Job overview at a glance

ELEVATE is looking for a talented Program Manager specialised in sustainability programs as a key contributor on the Client outsourcing program in our Programs division.

This position will support client to deliver their outsourced program, this individual required to work with brands, vendors, and factories globally and drive social compliance and sustainability initiatives. They will work in partnership with the Senior Manager and other teams to meet client expectation and execute against our SOW obligations.

.

Who you are

Are you thrilled by the idea of working in a business that aims tackle the world’s biggest challenges? Do you want to work:

• on environmental, social and governance issues
• with an amazing team of like-minded creative thinkers
• in a fast-paced dynamic environment
• for some of the biggest and most forward-looking brands in the world

Responsibilities

• Develop and implement assigned client programs on Compliance and Sustainability initiatives
• Manage assigned client programs and involved in activities like onboarding new client, designing and planning program workflows, executing programs, monitoring KPI on quality and timeline and arranging regular performance review and driving continuous improvement
• Support daily operation and collaborate with different internal teams to ensure service delivery quality and timeline
• Improve overall program effectiveness and satisfy client expectation
• Serve as the point of escalation of the Client
• Document operational procedures in SOP and align across different internal teams to ensure the service quality of the deliverable
• Identify opportunities proactively on company's products and services on assigned client programs

Qualifications

• Degree holder or above in any disciplines
• Excellent written and verbal communication in English
• 5+ years of program/account management experience, and knowledge in Ethical Sourcing/ Labor Compliance/ Environmental arena either for a brand/ retailer or service provider will be a plus
• In-depth knowledge of environmental sustainability (Higg index, energy, water, air, waste, etc)
• Strong communication skills to present technical concepts across all levels within the organization
• Good interpersonal skills and able to work independently
• Good team player, capable of working in a dynamic and fast-paced environment
• Demonstrate “can-do” and flexible attitude
• An energetic, efficient, motivated self-starter
• Must possess strong work ethic and good client service skills to ensure effective and responsive client interaction (internal and external)
• Good data analytics skill and working knowledge of MS Word, PowerPoint and Excel
• Candidate with less experience will be considered as Assistant Program Manager

Equal Opportunity Employer

ELEVATE is committed to creating a diverse and inclusive workplace and is proud to be an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by local law. Personal data provided by applicants will be treated as confidential information and will be used exclusively for employment purposes only.  Only short-listed candidates will be notified.  Applicants who are not invited for an interview may consider their applications filed for future reference.

To learn more about career opportunities at ELEVATE, please visit our Careers Page here: https://www.elevatelimited.com/careers/

Updated: May 2022

ELEVATE is the industry leader in sustainability and supply chain services globally. We design, build and manage data driven sustainability linked programs with assessment, advisory, program management and analytics that drive positive impact. We are committed to Business Driven Sustainability. 

We are headquartered in Hong Kong and our 600+ employees carry out work in over 100 countries including dedicated offices in North America, UK and Europe, and Asia.

Visit our company website at www.elevatelimited.com