• Assist to develop and implement operational methodology in handling billing enquiries and complaints from customers and refund process to customers in an efficient and professional manner
• Handle complaints and enquiries from customers and referred by Consumer Council and District Councilor
• Provide guidance and support to subordinates in communicating with the important customers
• Lead and supervise subordinates to perform their duties to achieve the performance targets and maintain its best practices
• Coordinate with other departments on daily billing enquiry and refund matters
• Assist to prepare monthly reports and handle ad-hoc reporting, analysis and presentation
• Perform ad-hoc tasks as assigned

• Tertiary education in Business / Accounting or related disciplines
• At least 3 years’ experiences at supervisory level in customer services focus, preferably with customer enquiries handling experiences and accounting knowledge
• Familiar with refund for customer payment and billing enquiry is preferred
• Proficient in PC applications; knowledge in SAP and Siebel will be an advantage
• Strong problem solving skills with ability to prioritize customer enquiries / complaints
• Strong writing skills, including preparation of formal letters to customer / Consumer Council / District Councilor
• Self-motivated, attentive to details, good communication and inter-personal skill
• Good sense of customer orientation and passionate for services improvement
• Good command of written and spoken English and Chinese, including Putonghua
• Candidates with less experience will be considered as Senior Customer Accounts Enquiry Officer

Application with full details stating current and expected salary to: APPLY NOW 

Deadline for application: 18 June 2022

Please quote the reference number (CFMD/ABSS/JDB03/22) in your application.

(All personal data provided will be treated in strict confidence and used for recruitment purposes only.)

Founded in 1862, The Hong Kong and China Gas Company Limited (Towngas) was Hong Kong's first public utility. Today, we are one of the largest energy suppliers in Hong Kong, operating with world-class corporate management and leading-edge business practices. For the past years, Towngas has been growing with Hong Kong, evolving from the simple gas company supplying fuel for street lamps to our current leading position in the energy industry in the greater China region