Responsibilities

• Identify and verify KYC documents and customer statistic data
• Process customer’s application and engage directly with customers to obtain specific information
• Support financial crime-based investigations
• Achieving individual targets and performance expectations and development
• Manage caseload throughout end to end process in timely manner
• Comply with relevant regulations and requirements for customer due diligence
• Timely escalation of issues (relating to on-boarding) to supervisor

Requirements

• Diploma holder or above in any disciplines (Candidates with HKALE / HKDSE / HKCEE or equivalent secondary education background, and prior customer services experience would also be considered)
• Candidates with no relevant experience would also be considered. Training will be provided
• Experience of working in customer service capacity (e.g. call centre, airline, hospitality) or handling customer due diligence business processes is an advantage
• Good communication skills and good command on written and spoken Cantonese, Mandarin and English
• Ability to assimilate and apply detailed process instructions
• Strong analytical skills and problem solving, self-motivation and possess an enquiring mind
• Strong desire to deliver results with attention to accuracy and detail
• Self-motivated, able to work independently and willing to accept challenges
• Proficiency in Microsoft Office (PowerPoint, Word, Excel) or other related applications
• A good team player with the ability to deliver efficient working outcomes and overcome challenges even under pressure
• Proactive and solutions driven, with the ability to thrive in a challenging environment
• A Five-day work week