Customer Services Officer - Inbound Call
WallStone Partners & Company Limited
- Company Industries:Human Resources Management/Consultancy
Job Information
- Post Date:2022-05-19
- Career Level:Entry Level
- Location:Wong Tai Sin Area
- Qualification:School Certificate
- Salary:HK$17,000 - HK$25,000 /month
- Employment Type:Admin & HR, Clerical / Admin Staff, Personal /
- Job Function:Admin & HR Clerical / Admin Staff Personal / Executive Assistant
- Benefits:Gratuity, Overtime pay, Five-day work week
Job Description
Responsibilities:
1. Deliver excellent and quality customer services to customers consistently over the phone
2. Handle customer enquiry related to General Banking /eBanking /SME etc
3. Proactively provide workable solutions over the phone to customers and maintain good customer relationship
4. Handle complicated cases and complaints when needed
5. Relate customer feedback or comments to management team for constant processes/services improvements to constantly enhance the over customer experiences
Requirements:
- F.5 or above; Degree holder will be highly recommended
- Able to use MS Office
- Detail-mined person
- Related working experiences will be advanced
- Able to work independently
Company Info
WallStone Partners is a Hong Kong based HR Consultancy Firms dedicated in providing a wide range of services and diversified expertise to its clients. Our firm is
owned by a team of seasoned business professionals each in their own field of expertise. Together, along with our senior consultants, we've built strong relations with our clients in addition to a proven track record in multiple industries. With strong business
acumen, fully conversant with commercial practices we strive to deliver our best service at all times. Attention to detail, coupled with strong work ethics, WallStone is committed in providing the best possible solution dedicated to our client's success.
Service:
Service:
- Placement Services & Executive Search
- Outsourcing Solutions
- Payroll Service
- Visa Application
- Reference Check Service
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