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Supervisor, TPA Operations (Pensions Administration - Termination)

BestServe Financial Ltd

  • Company Industries：Financial Services

Job Information

  • Post Date：2022-04-29
  • Career Level：Middle
  • Location：Hung Hom
  • Yr(s) of Exp：5 years
  • Qualification：Non-Degree Tertiary
  • Employment Type：Full Time
  • Job Function：Admin & HR  Administration / Operation Manager  Banking / Finance  Others  Insurance&nbs
  • Benefits：Life insurance, Medical insurance, Performance bonus, Five-day work week

Job Description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Responsibilities:
  • Perform or review most of MPF/ORSO business processes and approves various business transactions up to predefined authority limits.
  • Review majority processing transactions for working partner(s).
  • Ensure the completion of business transactions according to the service standards and statutory timeline.
  • Make recommendations and execute process streamlining and service improvement initiatives.
  • Coach and mentor junior staff so as to achieve the service standard and department objectives.
  • Handle and resolve complicated issues or complaints and escalate to manager in a timely manner.
  • Perform daily MPF administration functions of contribution, employer enrolment and data and member/preserved member enrolment and data change.
  • Update relevant administration / imaging system and control log timely and accurately
  • Handle UAT and ad-hoc project as required.
  • Report any irregularities to manager promptly.​
Job Requirements:
  • HKDSE (Hong Kong Diploma of Secondary Education) holder  / Form 7 graduate or above
  • At least 5 years of relevant experience in MPF industry.
  • Knowledge of MPF, customer service principle and retirement fund operations.
  • Good in analytical, planning and organizing skills.
  • Customer focused, with good problem-solving and communication skills
  • Attention to details
  • Able to work independently and under pressure
  • Good PC skills in MS Word & Excel. Candidate with skill in Access is preferable
  • Good command of both written and spoken English and Chinese​
We offer 5-day work, attractive salary, MPF, group life and group medical insurance and excellent career development opportunities to the right candidate.
We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only used for recruitment purpose.)

Company Info

BestServe Financial Limited (BestServe), which is wholly owned by Sun Life Financial, is a pensions administration specialist in Hong Kong.

BestServe has over 20 years of pension administration experience in Hong Kong. As of today, we administer the pension funds of about 700,000 customers with assets of over HK$48 billion. We serve employees, self-employed persons, employers and providers of Mandatory Provident Fund (MPF) Schemes and Occupational Retirement (ORSO) Schemes. We are among the few companies capable of operating on a multi-product and multi-fund manager platform with more than 175 investment funds from 19 investment management houses for our third-party pensions administration customers. For more information, please visit www.bestserve.com.

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