Customer Relations Manager (Sales)
Rakuten Securities Hong Kong Limited
- Company Industries:Financial Services
Job Information
- Post Date:2022-05-12
- Career Level:Middle
- Location:Central
- Yr(s) of Exp:5 years
- Qualification:Degree
- Employment Type:Full Time, Permanent
- Job Function:Banking / Finance Financial Services Others Sales CS & Business Devpt Cus
- Benefits:Dental insurance, Life insurance, Medical insurance, Performance bonus, Five-day work week
Job Description
- Build and implement the plans of sales strategies and initiatives to optimize the business result
- Manage the team administrative tasks (e.g. delegate tasks to team members, create working schedule, etc.).
- Support the daily operations for handling enquiries from customers in professional manner
- Build the relationship with customers by phone calls, instant messaging, social media, etc. analyzing the potential customers and provide suitable services
- Perform AML/KYC checks on each customer to meet the regulatory requirements
- Achieve the company goal by collaboration with different parties
- Suggest training programs and techniques in order to perform the job efficiently and smoothly
- Ad-hoc projects as assigned.
- Degree holder with Major in Finance, Economic or Accounting is preferable
- Experience in Finance / Banking / Customer Service industry and Licensed with SFC
- At least 5 years of relevant industry experience and 2 years of proven track record of effective management
- Interpersonal and customer service skills in English, Cantonese and Mandarin; trading platform and technical issues-handling experience are advantageous
- Sales driven, accuracy, ability to multi-task and work under pressure
- PC knowledge, MS Office, and Chinese word-processing
- Independent, initiative, responsible, team player and customer-oriented
Career Development and Opportunities:
Gain the leadership skills, motivate yourself and the teams toward achieving goals, potential to thrive in managerial positions and senior roles
RSHK offers 5-day work per week and comprehensive remuneration packages including basic salary, performance bonus, medical benefit and on-the-job training etc.
Company Info
Rakuten Securities Hong Kong, leveraging the strong capital and market-leading fintech of Rakuten Securities, Inc., we strive to become your premier forex broker by driving product and service innovation.
Rakuten Group is listed on TSE (Tokyo: 4755) and operates global business covering more than 30 countries and regions with approx. 23,841 employees as of Dec, 31 2020. In FY2021, the Group revenue was 1,681 billion yen.
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