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Customer Relations Manager (Sales)

Rakuten Securities Hong Kong Limited

  • Company Industries:Financial Services

Job Information

  • Post Date:2022-05-12
  • Career Level:Middle
  • Location:Central
  • Yr(s) of Exp:5 years
  • Qualification:Degree
  • Employment Type:Full Time, Permanent
  • Job Function:Banking / Finance  Financial Services  Others  Sales  CS & Business Devpt  Cus
  • Benefits:Dental insurance, Life insurance, Medical insurance, Performance bonus, Five-day work week

Job Description

Key Responsibilities:

  • Build and implement the plans of sales strategies and initiatives to optimize the business result
  • Manage the team administrative tasks (e.g. delegate tasks to team members, create working schedule, etc.).
  • Support the daily operations for handling enquiries from customers in professional manner
  • Build the relationship with customers by phone calls, instant messaging, social media, etc. analyzing the potential customers and provide suitable services
  • Perform AML/KYC checks on each customer to meet the regulatory requirements
  • Achieve the company goal by collaboration with different parties
  • Suggest training programs and techniques in order to perform the job efficiently and smoothly
  • Ad-hoc projects as assigned.
Experience & Skills: 
  • Degree holder with Major in Finance, Economic or Accounting is preferable
  • Experience in Finance / Banking / Customer Service industry and Licensed with SFC
  • At least 5 years of relevant industry experience and 2 years of proven track record of effective management
  • Interpersonal and customer service skills in English, Cantonese and Mandarin; trading platform and technical issues-handling experience are advantageous
  • Sales driven, accuracy, ability to multi-task and work under pressure
  • PC knowledge, MS Office, and Chinese word-processing
  • Independent, initiative, responsible, team player and customer-oriented

Career Development and Opportunities:
Gain the leadership skills, motivate yourself and the teams toward achieving goals, potential to thrive in managerial positions and senior roles

 RSHK offers 5-day work per week and comprehensive remuneration packages including basic salary, performance bonus, medical benefit and on-the-job training etc.

Company Info

Rakuten Securities Hong Kong, leveraging the strong capital and market-leading fintech of Rakuten Securities, Inc., we strive to become your premier forex broker by driving product and service innovation.

Rakuten Group is listed on TSE (Tokyo: 4755) and operates global business covering more than 30 countries and regions with approx. 23,841 employees as of Dec, 31 2020. In FY2021, the Group revenue was 1,681 billion yen.

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