Our client is a well-established banking group with diversified businesses in Wealth Management, Corporate, Private and Retail banking. With their continuous expansion in their consumer lending business, an outstanding opportunity has been created for an experienced Contact Centre professional to join the business to set up the customer contact centre based in Guangzhou.

Report directly to the Department Head, you will be the lead of the customer call centre to formulate customer services strategy supporting HK and China business. You will manage the customer services process and workflows, advocate customer voices and to provide an excellent customer services standard. You will manage staffing plans, schedules, team structures, system, etc. In addition, you will prepare MIS report for Management review.

To qualify, individuals must possess:

• Bachelor degree or above in related discipline
• Minimum 15 years' experience in contact centre/ customer services/ telemarketing, preferably gained in Banking/ Financial Services industry
• Experience in managing offshore team/ China team
• Strong analytical and interpersonal skills
• Excellent communication skills with fluency in both English, Cantonese and Mandarin

Contact Monique Yeung on (852) 3103 4339/ [email protected] or APPLY NOW by clicking the button below quoting reference number MY 256928
http://www.ambition.com.hk
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Ambition is a leading global boutique recruitment business listed on the Australian Securities Exchange. With coverage across Hong Kong, Singapore, Kuala Lumpur, Sydney, Melbourne, Brisbane, and London, we specialise within the areas of Banking & Financial Services, Finance & Accounting, Sales & Marketing, Supply Chain & Procurement and Technology.