• Manage customer services centre and lead the centre staff to achieve business management goals
• Responsible for providing support to operations activities including but not limited to account opening and maintenance, conduct KYC, remittance, cash management etc.
• Day-to-day focus is on resolution of complex problems or transactions, where expertise is required to interpret against policies, guidelines or process
• Serve as a dedicated customer point to deliver quality end to end after-sales services to bank's high net worth customers
• Full supervisory responsibility of a team, including management of people, performance evaluation, staff coaching and the direction of daily tasks and responsibilities
• Ensure compliance of the bank's policies and regulatory requirements
• Provide support in ad hoc assignment as and when required

• Degree holder or equivalent experience
• At least 10 years of solid experience in banking industry, of which 5 years of the above relating to account opening and maintenance, remittance, cash management
• Previous experience in management role or multi banking operations functions is an advantage
• Excellent interpersonal and communication skills
• Excellent analytical and numerical skills
• Good command of both English and Chinese

Personal data provided by job applicants will be used solely for considering suitability for the post and strictly in accordance with our personal data policies which are available on request.

(Only shortlisted candidates will be contacted.)

Established in 1944, Bangkok Bank is one of the largest regional banks in Southeast Asia. We are a leading bank in Thailand and a market leader in corporate and business banking serving large corporations and multinationals across a wide range of industries.

Our international network includes 31 overseas branches in 14 economies - Cambodia, China, Hong Kong, Indonesia, Japan, Laos, Malaysia, Myanmar, the Philippines, Singapore, Taiwan, the United Kingdom, the United States and Vietnam.  We are the only Thai bank with a substantial presence in China, through our wholly-owned subsidiary Bangkok Bank (China).  We provide customers with financial and business advice and work with them as a trusted partner to create value for their businesses.