• Handle complaint case independently and conduct prompt and detailed investigation of the case
• Ensure investigations are handled in compliance with relevant procedures and regulatory requirements in a timely and appropriate manner
• Promote, develop and implement service improvement activities
• Degree holder or above with minimum 2 years of customer service or complaints handling experience
• Knowledge of banking products and operations will be an advantage
• Proficiency in spoken and written English and Chinese
• Excellent interpersonal and communication skills
• Candidate with more experience will be considered as Senior Customer Relations Officer

To apply, interested parties please follow the application methods available in the Bank’s career website https://www.publicbank.com.hk/en/aboutus/careeropportunities. You can send us your resume quoting our job reference number together with present & expected salary (a must) to the Human Resources Department by email or fax at 2815 3157 or by post to Human Resources Department, 12/F, Public Bank Centre, 120 Des Voeux Road Central, Hong Kong. You may also visit our career website for other career opportunities available within our Group.

Personal data collected will be used for recruitment purpose only and will be treated in accordance with the Bank’s Personal Information Collection Statement, a copy of which has been available in the Bank’s career website.

We are a wholly owned subsidiary of Public Financial Holdings Limited ("PFHL"), a company listed on the stock exchange of Hong Kong (Stock Code 626).  PFHL is a subsidiary of Public Bank, Malaysia, a leading commercial bank in Malaysia.  To cope with our expansion plan and to strengthen our business operations in Hong Kong, we invite high caliber professionals to join us and be a member of our successful team.  If you are looking for a career, not just a job, here is a good opportunity for you.