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Senior Supervisor, Issue Management Unit (Pensions Operations)

BestServe Financial Ltd

  • Company Industries：Financial Services

Job Information

  • Post Date：2022-04-29
  • Career Level：Middle
  • Location：Hung Hom
  • Yr(s) of Exp：6 years
  • Qualification：Degree
  • Employment Type：Full Time, Permanent
  • Job Function：Banking / Finance  Others  Information Technology (IT)  Testing / QA  Insurance &nb
  • Benefits：Life insurance, Medical insurance, Performance bonus, Five-day work week

Job Description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job description
Work under Issue Management Unit (“IMU”), which is under Wealth and Pensions (“W&P”), to provide daily support on issues recording, keeping, tracing, reviewing, monitoring to reporting manager on an “end to end” basis.
Preferred skills
  • Strong interpersonal and communication skill
  • Analytics and organizational skill
Qualifications
  • Bachelor’s degree holder
  • Minimum 6 years working experience or with relevant retirement operation experience
Responsibilities
  • Review issues escalated by all stakeholders under W&P for both IT and non-IT issues in daily basis.
  • Prepare & join regular meeting (2-3/per week) for issues’ risk assessment & calibration and join daily stand-up meeting with IT
  • Prepare meeting minutes and summary to stakeholders and Senior Management within internal TAT
  • Work closely with Operation, Quality Assurance and IT team to review the root cause of each issue, follow up and monitor action items including remedy action, short term work around, long term fix with the issue reporters and relevant business units.
  • Scan IMU email box and manage all incoming and outgoing emails in daily basis
  • Consolidate the Issue Log and prepare incident report for material and breach case within internal TAT
  • Monitor and produce the weekly/ monthly report and PowerPoint to Senior Management
  • Report material issue and prepare incident report to Sun Life Risk Management per company protocol and timeline
We offer 5-day work, attractive salary, MPF, group life and group medical insurance and excellent career development opportunities to the right candidate.
We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only used for recruitment purpose.)

Company Info

BestServe Financial Limited (BestServe), which is wholly owned by Sun Life Financial, is a pensions administration specialist in Hong Kong.

BestServe has over 20 years of pension administration experience in Hong Kong. As of today, we administer the pension funds of about 700,000 customers with assets of over HK$48 billion. We serve employees, self-employed persons, employers and providers of Mandatory Provident Fund (MPF) Schemes and Occupational Retirement (ORSO) Schemes. We are among the few companies capable of operating on a multi-product and multi-fund manager platform with more than 175 investment funds from 19 investment management houses for our third-party pensions administration customers. For more information, please visit www.bestserve.com.

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