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Field Service Engineer / Technician - Aesthetic Medical Device

Venus Concept (HK) Limited

  • Company Industries:Health & Beauty Care

Job Information

  • Post Date:2022-04-29
  • Career Level:Middle
  • Location:Kwun Tong
  • Yr(s) of Exp:3 years
  • Qualification:Non-Degree Tertiary
  • Employment Type:Full Time
  • Job Function:Engineering  Electrical / Electronics  Others  Beauty Care / Health  Others
  • Benefits:Performance bonus, Five-day work week

Job Description

What you will do:

  • Conduct advanced installation, troubleshooting to repair, test and qualify instruments located at assigned territory sites
  • Provide professional and timely coverage to customers within 24 hours of notification
  • Schedule and manage installation & preventive maintenance (PM) activities as well as conduct unscheduled visits to instrument sites
  • Determine correct inventory levels of spare parts with supply lines
  • Document repair / resolution of customer calls in CRM system and escalate issues to management as needed
  • Work with clinical team to resolve quality issues and advise of issues and developments
  • Keep management advised of issues and developments
  • Ensure instrumentation is in compliance with regulatory requirements and quality control standards
  • Work with headquarter for systems upgrade, research and testing
  • Attend overseas technical training & meeting   

What you will need:

  • Bachelor’s degree / Higher Dipolma / Dipolma in electrical / electronic engineering or equivalent experience
  • 3+ years related experience with 2+ years field experience and/or direct customer in aesthetic and medical equipment
  • Strong interpersonal skills and strong customer service skills
  • Understanding of proper use and operation of electronic testing equipment
  • Knowledge of inventory and procurement systems
  • Ability to interface with internal and/or external customers
  • Solid computer skills
  • Accurate time management skills
  • Fluent in Cantonese & English, Mandarin is a plus

Company Info

Venus Concept is an innovative global medical aesthetic technology leader with a broad product portfolio of medical aesthetic technologies and reach in over 60 countries and 29 direct markets. Venus Concept focuses its product sale strategy on a subscription-based business model in its well-established direct global markets. Venus Concept’s product portfolio consists of aesthetic device platforms, including Venus Versa™, Venus Legacy™, Venus Fiore™, Venus Viva™, Venus Freeze Plus™, and Venus Bliss™. Venus Concept’s hair restoration division includes NeoGraft®, an automated hair restoration system that facilitates the harvesting of follicles during a FUE process and the ARTAS® and ARTAS iX™ Robotic Hair Restoration Systems, which harvests follicular units directly from the scalp and create recipient implant sites using proprietary algorithms.  The company has expanded its subscription platform and is now selling its devices in over 60 countries, including 29 with direct offices. For more information, please visit www.venusconcept.com.

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