IT Client Support Specialist
Hong Kong International School
- Company Industries：Education
Job Information
- Post Date：2022-05-20
- Career Level：Entry Level
- Location：Not Specified
- Yr(s) of Exp：2 years
- Qualification：Degree
- Employment Type：Full Time, Permanent
- Job Function：Education Others Information Technology (IT) Support Network & System
- Benefits：Dental insurance, Life insurance, Medical insurance, Five-day work week
Job Description
Provide professional, effective, knowledgeable, and rapid technical support services in the classrooms and to teachers, students, parents, and support staff as needed by the HKIS community. Triage, resolve and escalate support tickets within agreed timescales using the online Helpdesk System. The goal is to make sure that client support services are maintained to the standards set forth by HKIS. Support services include managing the network environment that consists of network devices, laptops, desktops, and other mobile devices, both Apple and Microsoft systems.
Requirements:
- University graduate with a degree in Information Technology preferred
- Apple Certified Associate certification preferred
- Apple Certified Support Professional certification preferred
- Microsoft and/or Google Workspace certification preferred
Experience:
- At least two years of experience supporting Apple and Microsoft products.
- Thorough knowledge of installation, maintenance, repair, and troubleshooting of computing equipment, including:
- Macintosh and Windows computers and operating systems;
- Application software including Google Workspace and Microsoft Office;
- Web browsers, such as Chrome, Firefox, Safari, Edge;
- Computer peripherals, including printers, DVD drives, SD cards, and other external drives/devices;
- Computer networks, including wireless connectivity and VPN;
- Virus protection and spyware removal software applications;
- Security and registry configuration changes.
- Experience with a ticketing system for request assignment, tracking, escalation, and reporting.
- Experience with using machine imaging software and other desktop management tools
- Previous experience working in a school environment is preferred.
Personal Skills/Qualities:
- Solid English communication skills, verbal and written. Cantonese and Mandarin are also an advantage
- Excellent customer service orientation and ability to work as a flexible, collaborative, and
- support team member, while excelling in a fast-paced service environment.
- Ability to work with people of various backgrounds with all levels of technical knowledge
- Ability to work well individually and in a team
- Willing to work with and support our students and learning community
- Willing to work outside office hours when required, especially during busy periods
- Ability to handle confidential files and information in a professional manner
- Intellectual flexibility, technical curiosity, and a sense of humor, including the ability to learn independently.
We invite you to learn more about our school and discover for yourself career opportunities in our remarkable HKIS community at www.hkis.edu.hk
Interested candidates please forward your updated resume together with a cover letter and references by clicking "Apply Now"
We look forward to hearing from you!
Company Info
Hong Kong International School (HKIS) serves over 2,800 Reception 1 through Grade 12 students from around the world. HKIS is an American, Christian
school in an international setting, and a culturally diverse community of more than 40 nationalities. We believe in and live out our Mission statement:
Dedicating our minds to inquiry, our hearts to compassion,
and our lives to service and global understanding
An American-style education, grounded in the Christian faith,
and respecting the spiritual lives of all
and our lives to service and global understanding
An American-style education, grounded in the Christian faith,
and respecting the spiritual lives of all
We are currently recruiting for the following position:
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