Position Overview:

The Part-time Administrative Assistant will be responsible for assisting the Academic Team to manage student retention and progression for the University’s students. The Part-time Administrative Assistant will be line managed by the Assistant Student Support Manager and supported by the Assessment Management, Quality Management, Student Registry and Scheduling teams.

The University of Sunderland in Hong Kong has ambitious targets to improve student retention as well as achieve excellence in our customer service. The Part-time Administrative Assistant has a key role in supporting this.

Main Responsibilities:

The primary duty of the Part-time Administrative Assistant is to assist in the development, coordination and implementation of Student Support services, projects and student activities and proactively follow up to promote student success and achieve the student support team’s objectives. The key study stages and tasks include:

Student Support Services: 

• Prepare Welcome Packs for new students based on the Induction student list under the guidance of the Registry Officer
• Assist Progression Advisors during the induction (orientation) / other briefing sessions
• Advise and assist students with the use of the University’s VLE
• Email information and reminders to students from group email
• Academic assistance, e.g. direct students to the relevant tutor or the Head of Academic Affairs when students have questions and concerns about their assessment/s
• Manage certificate collection

Administrative Support Services: 

• Be trained in the use of SITS and input student qualifications information in SITS SQE.
• Cross-check and align Pearson Edexcelonline database with our own database
• Assist Registry Officer in preparing student profile and completion information for annual returns
• Input student submission, payment data
• Follow-up outstanding student payments and update student payment status (teach how to check Order Entry Report to confirm the latest student payment statusà Update Payment Log Sheet)
• May need to perform reception duties (payment processing, etc) as necessary

Student Activities Planning: 

• Help prepare promotional materials for student activities
• Help coordinate and mobilise student helpers to assist in implementing student activities
• Follow-up attendance for student activities
• Participate in student activities as necessary

Others: 

• Report to the Assistant Student Support Manager
• Effectively handle simple student queries or forward to the relevant Progression Advisor
• Assist in ad hoc projects and tasks assigned from time to time

The Right Fit  

• Bachelor Degree holder
• At least 2 years proven experience in similar post will be an advantage
• Energetic, strong organisational skills and results oriented
• Excellent command of English and Cantonese (written and spoken)
• Ability to work effectively within an ethnic, cultural and socially diverse student population;
• Strong interpersonal, oral and written skills to effectively communicate and maintaining effective working relationship with students, Universities staff, and academic partner in a courteous manner
• Proficient in the use of PCs and customer relationship management software
• Immediate availability is preferred

The Right Opportunity  

• Located in Central CBD
• Competitive Salary for the right candidate
• Career growth will align with your performance and desire to achieve. We pride ourselves on developing our employees and promoting from within
• A comprehensive training program that will enhance your existing knowledge and prepare you for success in a dynamic work environment
• $8,000 per month
• Work 3 days per week

Interested candidates please send your resume with your current and expected salary by clicking 'Apply Now'.

All personal information collected will be treated with strict confidence and used solely for recruitment purposes only.

The University of Sunderland, established in 1901, has over 19,000 students and 123,219 alumni worldwide, including 5,354 in Hong Kong. The University has three campuses – Sunderland, London and Hong Kong – where students can choose to study. 

University of Sunderland in Hong Kong is at the center of a high growth region for the University of Sunderland’s education services and forms an integral part of the University’s future growth plans.

University of Sunderland in Hong Kong offers a rewarding career in a creative and exciting environment and we are seeking an energetic, creative and results driven Registry Officer who will be able to contribute to the University’s continuing growth in the education sector in Hong Kong and in Asia.