Operations Executive (Centre Operation) assist in the delivery of service and educational experience for the Students in the Centre.  He/she will assist the Service Manager (SM) in managing the Service team comprised of Personal Tutors and Service Officers; ensuring that they all provide a consistent premium experience to Students. This role is also required to teach some low levels classes.

Responsibilities:

• Monitor the Service team and ensure they deliver a premium educational experience to Students;
• Assist to manage day-to-day service and daily operations smoothly;
• Assist to oversee in tracking, analysing and report Center Service performance and providing solutions for improvement areas;
• Assist to maintain a monthly Social Club Calendar and daily classes schedule;
• Ensuring that Standard Operating Procedure is followed at all times to ensure consistency in terms of global brand;
• Promote the Wall Street English method encouraging staff and Students to trust it and use it effectively;
• Assist in implementation of new systems when required;
• Assist in recruiting, training and developing Service staff;
• Provide timely and accurate reports to SM;
• Maintain the Center’s image, an English Speaking Environment;
• Facilitate First and Second lessons and Social Club Activities if required;
• Associate with the business team to drive internal sales through successful students;
• Assist in other functions of the Company if required by the direct supervisor.

Requirements:

• Excellent level of English;
• Native or near-native Cantonese is a MUST;
• University Degree holder, preferably in English Studies;
• Experience living in an English-speaking country is an advantage;
• At least two years of tutoring and customer service Experience;
• Good Interpersonal skills;
• Friendly, outgoing and enthusiastic;
• A high level of flexibility and adaptability, be a good team player;
• Candidates with less experience would be considered for “Service Officer” or “Personal Tutor” position.

Benefits:

• Full training provided
• Dental Care Plan
• Monthly Performance Bonus
• Flexible Working Hours
• Career progression opportunities within the organization
• Modern, comfortable and attractive working environment
• Staff activities and team building budget
• Medical Coverage (spouse included)
• 14 days annual leave
• Bank holiday
• OT pay
• Study Sponsorship Programme
• Study Leave and Exam Leave
• Marriage Leave
• Discretionary Annual Bonus
• Free English course

Interested parties please send CV with the expected salary by “Quick Apply”.

Only short-listed applicants will be contacted for an interview. You may consider your application unsuccessful if you do not hear from us within six weeks from the closing date.  Enquiries by telephone or other means regarding the receipt of your application or the progress of the recruitment exercise will not be entertained.

Established in 1972, Wall Street English is the largest specialized English language teaching organization in the world. We have provided English training to over 3 million students across over 400 centres in 28 countries in Africa, Asia, Europe, Latin America, and the Middle East. This year will mark our global 47th anniversary.

WSE Hong Kong was established in the year 2000 and now operates 7 centres throughout Hong Kong catering to individual and corporate students.