Responsibilities:

· Co-ordinate with R&D team for service manuals and technical information for service
· Analyse defective symptoms and provide feedback to R&D and production team for improvements
· Create Troubleshooting guide according to defective system analysis and implement to ASP
· Multiple return analysis and improvements
· ECN solution implementation to ASP & training
· NPI model teardown for BOM structure
· Bad parts RTV management
· Monitor suppliers in the repair operation of DOA units and prepare corresponding analysis report
· Provide training to ASP for NPI, software solution & CRM etc.
· Product & FAQ training to call centre
· FAQ enhancement and service information maintenance for official website
· Monitor KPI of ASP and daily review on service order
· Provide technical support to handle complaint cases
· Manager warranty information and database
· Visit factories and R&D team for product training, special projects and service meeting
· Any other duties as assigned to you by the Company from time to time

Requirements:
· Bachelor Degree in Engineering or related discipline
· 3+ years relevant “hands-on” experience in technical service support field, preferably in consumer electronics devices
· Client centricity and solutions-oriented mind-set
· Experience in technical support, project management, customer resolution management
· Strong in troubleshooting, analysis, presentation and communication skills;
· Be a good team player and able to learn and work independently under pressure;
· Strong in using MS Word, Excel, PowerPoint, English and Chinese Word Processing
· Excellent command of written and spoken English and Chinese, including Putonghua
· Immediate available is preferred

Nexstgo is a wholly owned subsidy of a listed company in HKSE.  The main businesses of the Company is  marketing and distributing B2B and B2C IT and smart products to the global markets, under the brand names of VAIO and AVITA. 

The parent company is a well established company with global presence and the capability for worldwide wholesale/retail distribution.  It has operations in different locations, including China, Hong Kong, Taiwan, Asia, North America, Europe and Middle East. 

The businesses of the Group involves the design, development  and manufacturing of B2B and B2C electronics product, from notebook computers, smart home products, IoT, high end AV products to ebikes, just to name a few.  

To cope with our continued growth, we have the following new opening.