Responsibilities:

• Recruit club member for the mall (DP Club) and conduct cross selling of multiple intelligence activities / program / shop tenants etc.
• Perform customer service related duties such as handling / resolving customers' enquiries and complaints, providing hospitable and value services to our customers etc.
• Perform club membership redemption duties and prepare related reports.
• Perform monthly parking issues and handle carpark redemption duties.
• Collect feedback from customers (VOC).
  
• Conduct on-job coaching and training for team members.
• Support Supervisor for the assigned duties.
• Acting as the Shift-in-charge during the absence of Supervisor.

Requirements:

• F.6 / HKDSE or above / diploma holder in Hospitality / Property management / Tourism or related discipline 
• 1-2 years' customer services experience in hotel or related field is preferred
• Good command of English and Chinese. Proficiency in Putonghua is an advantage
• Fresh Graduate will also be considered

Discovery Park – Shopping Centre is a regional retail shopping centre in Tsuen Wan. The management company is now looking for high caliber professional for the following position.