Responsibilities:

• Respond to user requests in office and personal visits to remote locations, for assistance with system-related concerns
• Provide system support on Office 365, VMware, Veeam, Windows AD, Windows Server, website and mobile application management
• Provide first level user applications support
• Monitor all backup activities by following the well-defined backup procedure
• Provide network support on firewalls, switches and VPNs
• Provide PC/Server installation, configuration and administration
• Work with vendor to perform IT support activities
• Manage small to medium sized projects according to agreed-upon budgets and schedules
• Provide on-site support at all locations during business hours and otherwise where problems dictate
• Perform ad hoc assignments and responsibilities requested by supervisor
• Administer IT asset inventories, ensuring records are in an accurate and kept up to date
• Ensure application availability, perform regular capacity planning, housekeeping to maintain system healthiness and disaster recovery planning

Requirements:

• Diploma in Information Technology, Computer Science related disciplines or above
• Minimum 1 year relevant experience in technical support
• Solid experience in user, server and network support
• Experience in Microsoft Windows Configuration, VMware, Cloud and desktop environment
• Good knowledge of Network Infrastructure & Cyber Security
• Holder of MCSA, MCSE, CCNA / Experience in IT security audit or compliance (such as security risk assessment) is preferable
• Good communication, problem-solving & time management skills
• Good command of spoken and written English & Chinese
• Independent, self-motivated, quick learner, good team player, strong sense of responsibility and able to work under pressure

Candidates have a right to make a data access, correction or destroy request concerning the personal data by applying to the Human Resources Department.