Our client is seeking an IT Customer Support Engineer to join their expanding team:

Job Requirements:

• High Diploma, IVE graduate in Electronic /Electrical / Mechanical Engineering
• 1-2 years relevant working experience as a Customer Engineer
• Good command of both spoken and written Chinese and English
• Good PC skills
• Excellent interpersonal and customer service skills with pleasant and outgoing personality
• Self-initiative, good sense of responsibility and able to work independently

          Responsibilities:

• Perform Installation, Startup, maintenance of PC, printers, Self-Checkout machines
• Carry out Field Service activities
• Provide service maintenance and after sales services
• Handle inquires and complaints from customers
• Provide support on new product launch, demo and product presentation
• Be responsible for service documentations (service report and spare parts transaction)
• Conduct fault analysis and formulate maintenance and improvement plan
• Prepare reports and data analysis
• Perform Ad hoc activities as required

 Vanguard's unique services and solutions relief our customers from burden of employment administration and improve employment practices, compliance and risk management to reduce employer-related liability.