Key Responsibilities:

• Manage customer enquiries and complaints generated via different touch points such as inbound call, email and written correspondence within the company’s service pledge in an efficient, professional and accurate manner
• Establish and maintain good customer relationship by providing one-stop customer care services
• Provide after-sales service to customers including policy endorsement and claims handling
• Ensure service delivered meets the company standard and complies with internal and regulatory requirements
• Ensure the data accuracy and activities to be logged in the system
• Support initiatives and projects assigned

Requirements:

• F.7 graduate or above qualifications
• Holder of IIQE (Paper I & II) qualifications
• At least 3 years in inbound call centre environment with focus on customer service, complaint and claims handling
• Healthcare knowledge or general insurance experience are essential
• Self-motivated, independent, good team player, customer-oriented with excellent customer service and communication skills
• Fluency in Cantonese and English, good command of Mandarin would be an advantage
• Proficient in MS Word, Excel, PowerPoint and Chinese Word Processing

For interested parties, please send full resume with expected and current salary by clicking the "Apply Now" button below. You may visit our company website www.msig.com.hk for more background information.

Personal data collected will be used for recruitment purpose only and all applications will be treated in strict confidential. Unsuccessful applications will be destroyed after 12 months.

Headquartered in Japan, MSIG is a long-established global insurer with 14,000 dedicated employees. We are a non-life insurer with the largest insurance network in Asia, operating through an international framework of over 40 countries and regions. Our affiliation with Hong Kong alone stretches back over 150 years.

We go above and beyond the call of duty in every aspect of our operation, and we are taking this mandate to develop our people into world class insurance professionals of the highest calibre. Today, we are inviting applications from talented individuals who share our passion for excellence. The opportunity is here for you to excel yourself and expand your potential to the best of your limit.