Responsibilities:

• Manage the day to day policy administration activities independently with quality assurance compliance
• Ensure the tasks are done within the turnaround time, by following the procedure and guideline
• Handle and follow up enquiries within a reasonable time relating to matter such as policy issuance, subscription payment status and change of particulars etc
• Verify data from various daily, monthly reports to ensure the accuracy rate of processing
• Perform quality audit checking on fulfillment package, medical card issuance etc
• Reporting discovered incidents/errors for correction/continuous improvement
• Ensure risks and controls are appropriately identified and managed
• Provide support in Project and UAT deliver with a good quality
• Arranging regular meeting and taking minutes

Qualifications, Training and Experience

• Form 6 or above qualification
• Above 3 years' relevant experience in a policy administration in insurance company
• Good awareness of risk control and can work independent
• Good communication, fluency in written and spoken English and Cantonese is required.
• Good attitude and telephone manner
• Able to work under pressure
• Good time management
• Accountable
• Proficiency in MS office applications and Chinese Word Processing

Bupa is an equal opportunity employer and welcomes applications from qualified candidates. Information provided will be treated in strict confidence and only be used for consideration of application with Bupa.

Personal data collected will be used for recruitment purposes only. Bupa will be in touch for any opportunities that matches your profile. All personal data of unsuccessful application will be destroyed 24 months from the date of receiving the application. Full version of Data Privacy Notice available upon request.

Bupa – A global healthcare specialist

Bupa began in the UK in 1947. We fund and provide healthcare services to fulfil our purpose of helping people live longer, healthier, happier lives. Our diversified services include health insurance, clinics, hospitals, dental centres care homes, and more.

We employ over 80,000 people, principally in the UK, Australia, Spain, Poland, Hong Kong, Chile, Brazil, Saudi Arabia, India, New Zealand, and the US.With no shareholders, we reinvest our profits to provide more and better healthcare for customers.

Bupa is UK’s largest health insurer.* In Hong Kong, we are known as the health insurance specialist providing domestic and international health insurance. We have gained the trust of more than 400,000 individuals, and 3,200 companies including major corporations in public utility and telecom industries.We have been providing quality health insurance for Hong Kong’s civil servants for more than 20 years.

Bupa also provides primary care services through Quality HealthCare Medical Services (QHMS), one of Hong Kong’s largest private clinic networks.

＊Source: Laing Buisson Health Cover UK Market Report 15th Edition, published 16 October 2018, in terms of market share among private medical insurance providers