Job Responsibilities:

• Pro-actively handle claim cases, including timely investigation into suspicious abuse claims, cost-effectiveness engagement of service providers, regular claims follow up, provide guidance and coaching to subordinates on claims, insurance / risk issues and performance;
• Assess, handle and approve all claims types and authorize claims payment within authority and refer claims exceeding authority to Senior Manager with sound recommendations;
• Effective correspondence drafting for complex coverage position;
• Handle claims appeals, complaints, reinsurance / third party recovery claims in the best interest of the Company;
• Timely tender advice to reinsurer for RI recovery, analyze claims data, monitor claims trend and prepare reports;
• Actively participate in the team’s meeting, enhancement of workflow, claims system, UAT and projects;
• Interface with related departments and relevant parties on projects and joint work to enhance customer service experience;
• Register and maintain as insurance agent with the regulatory authority, and where necessary, upon successful registration as insurance agent with the regulatory authority, advise on or arrange contracts of insurance or carry on regulated activity, would be of advantageous.

• University degree with professional insurance, legal or related disciplines;
• Fulfilment of the fit and proper criteria of the Insurance Authority for licensing as an individual insurance agent of the Company, and the minimum education and qualifications requirements, including but not limited to passes in IIQE Paper 1, 2, 3 & 5 [subject to the regulated activities to be conducted];
• Progress in achieving ANZIIF or ACII professional qualification and life claims experience would be an asset;
• Minimum 8 years relevant experience with at least 3 years’ in supervisory level;
• Good knowledge of insurance product, relevant legal procedures and legislations, proven experience in managing complex claims;
• Self-motivate, multi-tasks handling and able to work in a fast paced environment independently with good problem-solving and negotiation skills;
• Good spoken and writing skills in both English & Chinese;
• Proficient in MS Word and Excel.

We offer excellent career prospects and attractive remuneration package including 5-day work week, year-end bonus, life, medical and dental coverage, birthday leave, volunteer leave, well-being time-off, etc.

Please submit your application via our Company’s Career Opportunities webpage.

Personal Data provided by applicants will only be used for recruitment purposes and be handled in accordance with the Company's Privacy Policy Statement, which is available on our website. Applicants who are not contacted for interview within six (6) weeks may consider their application unsuccessful. The Company will retain the applications for a maximum period of six (6) months and may reconsider the applicants for other suitable vacancies within the Company, where appropriate.