Assistant Manager, Customer Relatio
Prudential Hong Kong Limited
- Company Industries：Insurance/Pension Funding
Job Information
- Post Date：2022-04-25
- Career Level：Middle
- Location：Quarry Bay
- Yr(s) of Exp：5 years
- Qualification：Degree
- Employment Type：Full Time, Permanent
- Job Function：Insurance Others
- Benefits：Medical insurance, Performance bonus, Five-day work week
Job Description
This role will handle customer feedback by conducting thorough investigation and offering effective solutions. Handle written enquiries with high accuracy and timeliness. Drive continual improvement of customer experience.
Job Responsibilities:
Job Responsibilities:
- Resolve the Customer feedback cases assigned by the manager from regulatory bodies, sales channels, staff and customers by offering options and solutions and within company KPIs.
- Identify service gaps (e.g. addressing inconsistency, inefficiencies, best practices, emerging trends, etc) of each touch point through complaint investigation and discuss with the Manager to drive relevant departments to improve customer experience.
- Conduct UAT on system enhancement (CFS and Prulife) and feedback to CSOE to ensure the completeness and accuracy of the enhancement. Assist in preparing monthly reports for customer feedback cases progress to Sales Channels and Compliance
- University graduate
- 5 years of experience in Customer Service Operations
- Experience in insurance or finance industry
- IIQE (Paper 1, 2, 3, 4, 5) qualifications preferred
- Fluent in English and Cantonese both written and spoken
- Microsoft Office
Company Info
Prudential has been serving the people of Hong Kong since 1964. Through Prudential Hong Kong Limited and Prudential General Insurance Hong Kong Limited, we provide a range of financial planning
services and products including individual life insurance, investment-linked insurance, retirement solutions, health and medical protection, general insurance and employee benefits.
Prudential Hong Kong Limited is looking for a high caliber candidate to join the professional financial consultant team.
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