Report to the Associate Director, Customer Service in the Centre of Excellence, this role exists to provide support to Customer Fulfillment in Hong Kong, Singapore and Bermuda in various compliance areas (e.g. Anti-Money Laundering (AML)). The key result indicators for this role are timely complete periodic compliance checking and reporting with good quality, and meet the timeline of reviewing alerts associated with suspicious transactions and high-risk name matches.

Responsibilities:

• Perform daily and monthly compliance checks including defined compliance monitoring testing and transaction reporting in particular AML, FATCA and CRS;
• Perform Know Your Customer and conduct enhanced customer due diligence if required;
• Review and investigate alerts associated with suspicious transactions and high-risk name matches;
• Provide guidance and support on complicated Trust structures, connected parties, PRC and PEP cases;
• Deliver compliance training/case study in collaboration with Compliance to align and enforce the compliance-related policies and procedures are well executed and complied among operation teams;
• Perform periodic and ad-hoc distributors review and assessment;
• Perform back book reviews as required;
• Work with claims on new assignee banks – review documents in conjunction with Legal and Compliance;
• Produce progress and management reports on AML, FATCA and CRS related.
• Establish the folder access control between Customer Service and other departments ensuring customer data is properly stored and accessed in accordance to the applicable information security, data protection and data privacy laws, regulations, and local industry requirements..
• Participate in business and regulatory related projects as required.

Required Qualifications:

• Bachelor’s degree in business management or equivalent education
• Over 3 years’ experience in AML compliance function of financial institution(s) ideally with a regional focus (HK, Singapore & Bermuda) will be an advantage.
• 1st line life insurance operations experience would be desirable  
• Sound knowledge of insurance products, compliance processes and regulatory requirements, ideally in the high net worth life insurance market.
• Strong problem solving and analytical skills to proactively identify and initiate actions and practical solutions to implement technical concepts
• Able to work independently and communicate effectively across multiple disciplines
• Detail-oriented, diligent, dedicated to assigned duties
• Good time management
• Good command of both oral and written English
• Proficient in MS Office applications

Interested candidates are invited to submit the application online with detailed resume stating educational background, working experience, current and expected salaries, and contact number.

Personal data collected will be used for recruitment purposes.

Personal data of unsuccessful applicants may be retained up to two years only.       

Aegon Asia provides equal employment opportunities for employees and applicants throughout the employment lifecycle, including recruitment and selection, promotions, transfers, training and development, compensation and benefits, performance management, disciplinary procedures, Company-sponsored social and recreational programs and termination. No one will be discriminated against because of race, color, religion, sex, age, national origin, sexual orientation, gender identity, pregnancy, family circumstances, physical or mental disability, marital status, participation in the uniformed armed services or any other status protected by law.

Transamerica Life Bermuda (TLB)

Founded in 1906, Transamerica is one of the world’s leading financial services companies with over 100 years of history. Transamerica Life (Bermuda) Ltd. (Transamerica Life Bermuda) was established in 2005 and its full-service branches opened in Hong Kong and Singapore in 2006.

Transamerica Life Bermuda is a leading High Net Worth insurance provider, dedicated to offering life protection to High Net Worth individuals, families and businesses across Asia and beyond. With over 80 years of heritage in Asia, we offer innovative insurance solutions that help customers protect their wealth legacies and preserve their hard-earned assets for generations to come. Our aim is to deliver exceptional service and powerful solutions that protect and perform at the highest possible level. 

Transamerica Life Bermuda is a wholly-owned subsidiary of the Transamerica Life Insurance Company and part of the Aegon Group.

http://www.transamericalifebermuda.com/