Responsibilities:
The role is to support the Manager – Marketing & Communications in execution of all customer experience (CX), communication and branding related initiatives, both internal and external for Nan Fung Property Management (NFPM) to support the overall strategic development of the company. 

• Handle customers’ enquiries & complaints through various channels to the headquarters of NFPM;
• Review and compile regular analysis on customer cases;
• Support the execution of CX survey, assessment and other related initiatives, prepare reports for the management's review and carry out necessary follow-up actions with related parties;
• Plan and coordinate various CX related training for outpost colleagues;
• Prepare and produce marketing and communication collaterals, both digital and printed;
• Involve in planning and implementation of all brand building and communication programmes;
• Provide administrative support to the team;
• Carry out other job duties as assigned by the Manager to accomplish the departmental objectives. 

Requirements:

• Higher diploma or above in marketing, languages, or related communication fields
• At least 2 years of working experience in marketing and communications, hospitality, or customer service-related fields
• Hands-on experience in application of design tools such as photoshop, illustrator, etc.
• Experience in video production is an advantage
• Good communication and presentation skills
• Cheerful personality with creative mindset
• Candidate will less experience will be considered as Assistant Officer - Marketing & Communications

We provide generous compensation and fringe benefits to the right candidate. Please send your resume with salary expected to  The Human Resources Manager, 23/F., Nan Fung Tower, 88 Connaught Road C, Central, HK  or by e-mail: hr @ nanfung.com or by clicking "Apply Now" below (We are an equal opportunity employer. All applications will be treated in strict confidence and only be used for selection purpose.)

For further information about Personal Information Collection Statement (“PICS”) Pertaining to Recruitment, please click the link below www.nanfung.com/en/common/pics/.

“Nan Fung Group” and “the Group” mean Nan Fung Group Holdings Limited and its subsidiaries.

We are a well-established Group with diversified interests in property investment, property development, construction, property management, property financing and financial investment.  We now invite competent candidates to join our property management team.