Office of the United Nations High Commissioner for Refugees (UNHCR) is recruiting a Donor Care Assistant, carrying an external title of "Assistant Donor Care Executive", to ensure middle donor (MVD) are properly serviced and assist the supervisor in supporting donor care operations in UNHCR Hong Kong and Macao SARs.


Requirements and experience:

• Completion of the Secondary level schooling or vocational training equivalent to secondary school level.
• At least one year working experience related to donor care service/ customer services/ account servicing/ data processing (fundraising experience is preferable, please specify details if it is part-time experience).
• Knowledge of MS office especially MS Word, MS Excel.
• Typing speed English (50WPM), Chinese (20 WPM).
• Attention to details, high accuracy and result oriented.
• Proficiency in written and spoken Chinese (Cantonese and Putonghua) and English.
• Ability to work flexible hours including some evenings and weekends and a commitment to working on events that fall outside of office hours.

Responsibilities:

• Under the supervision of the Assistant PSP IG Officer (Donor Care), supporting the implementation of the Donor Care Programme of UNHCR’s Private Sector Partnerships Unit, in particular on donor service and donor information processing. 
• Carries out welcoming procedures to greet new donors by phone and by post such as send welcome letters and make welcome phone-calls to new donors.
• Confirm donors’ personal details, as appropriate, before entering accurate information into the database.
• Input donor personal details and donation details into donor database.
• Assist in preparing donation receipt to donors.
• Follow up with donors for debit fail transactions by phone, email, mail or SMS.
• Answer donor enquiries by taking in-bound call or answering email enquiries.
• Undertake other duties as assigned by her/his supervisor.

Closing date: 02 June 2022

Applicants who wish to be considered for this vacancy should send their

• signed Personal History Form <available at https://www.unhcr.org/hk/wp-content/uploads/sites/13/2019/03/Personal_History_Form.zip>; and
• motivation letter

by email only to the email address stated on our website <https://www.unhcr.org/hk/en/job-opportunities>. Please ensure that they are sent with the titles “your name Personal History Form” and “your name Motivation Letter”. Please put “Donor Care Assistant - MVD (LICA3)” in the email subject line.

The appointment offer will be subject to the proof of vaccination against Covid-19 with WHO approved vaccine[1], medical clearance and satisfactory reference checks.

Only shortlisted candidates will be notified and invited for the written test and interview.

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[1]Vaccination status will be verified during the medical clearance process. UNHCR Medical Section in Geneva can be consulted in case of any questions.

UNHCR is a global organization, dedicated to saving lives, protecting rights and building a better future for refugees, forcibly displaced communities and stateless people. Every year, millions of men, women and children are forced to flee their homes to escape conflict and persecution. We are in over 130 countries, using our expertise to protect and care for millions.

The UNHCR workforce consists of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity. 

Please note that UNHCR does not charge a fee at any stage of its recruitment process (application, interview, meeting, travelling, processing, training or any other fees).