The West Kowloon Cultural District Authority is a statutory body established by the Hong Kong SAR Government in 2008, responsible for developing the West Kowloon Cultural District.
 

Job title: Communications and Public Affairs Officer

Department: Communications and Public Affairs

Team: Public Engagement

Duration: 12 months (renewable)

You will be responsible for:  

• providing support to a customer service team for the daily operation of the Contact Centre;
• liaising and coordinating with internal key stakeholders and various service partners to ensure the delivery of quality customer service;
• administering the quality assurance and performance reporting of the Contact Centre;
• assisting in maintaining a Knowledge Base to facilitate the delivery of quality customer service;
• arranging training for team members to acquire the relevant skills and knowledge;
• maintaining filing and ensure proper management of the Contact Centre related records; and
• executing and support ad-hoc public engagement projects when required. 

You should:  

• possess a higher Diploma or University graduate in related disciplines;
• have at least 1 year working experience in customer service industry;
• have good command of both written and spoken English and Chinese; Mandarin would be advantageous;
• demonstrate good interpersonal skill and communication skills
• have good computer skills and knowledge in Microsoft Office applications (Word, Excel, PowerPoint) and Chinese word processing, knowledge in CRM systems will be an advantage; and
• be a good team player with strong sense of responsibility and problem solving skills, self-initiative, service oriented and able to communicate with external and internal stakeholders from different background.

Interested parties, please forward your resume in WORD FORMAT to us by clicking here Computer Recruitment Consultants Ltd or fax to 2528-9091. The information provided by candidates will be treated in strict CONFIDENTIAL and will only be used for recruitment purpose.

Computer Recruitment Consultants Limited was established in 1985. We are the oldest IT staff recruitment agency in Hong Kong and our mission is to attend to the needs of all employers seeking for professional IT staff across the whole spectrum of skills and experience. We commit to provide the cost effective and quality staffing search and selection service to our clients through our extensive network in various industries including information technology, bank / finance, insurance, telecommunications, trading, manufacturing, transportation, logistics...

Leveraging 30 years' expertise in the IT recruitment business, we uphold our tradition of providing sentence of excellence services to our clients and candidates in the 21st century.

More Job Openings on www.crcltd.com.hk

E-mail: nicole_p@crcltd.com.hk