Key Responsibilities

• Receive and answer incoming calls and emails from clients, vendors and suppliers
• Log all support calls into the ticketing system and then proceed to manage and update the ticket to resolution
• Work closely with multiple departments to enhance the sales workflow, account receivables and credit control
• Data entry/ administration of service contracts, agreements and scheduling and calendars
• Post service calls follow up
• Prepare reports to clients, management and vendors of a high quality and to deadline
• Update manufacturer warranty information and renewals

Requirements

• Diploma or above with at least 2 year relevant working experience in First Line Support / Customer Service
• Familiar with Microsoft Word, Excel, PowerPoint or equivalent applications
• Self-motivated, good interpersonal skills, well-organized, detail-oriented, customer oriented, able to multitask and work under pressure
• Proficient communication skills in English, Mandarin and Cantonese

Interested parties, please send full resume with present & expected salary to Ms Albana Ho

Sunbond group has established a brand new division “NEO OPTIX” dedicated in the business of Vision Inspection System.  With proprietary technologies developed from our Italian partner, our aim is to continue our leadership position in Quality Testing & Inspection in Optical Eyewear & Sunglasses field.  As result our loyal clients includes all top players in our industry.  Working under young style management, our work atmosphere is pleasant, yet full of learning opportunities, enthusiastic & challenging.  This position must daily interacts with our Italian office and have opportunity to receive training in Europe.  If you are interested to develop a long term career in an uprising niche market ~ Vision System, our company is the right place to be!