THE ROLE            

MoneyHero: This position plays an important role in delivering a compelling catalog of reward gifts for MoneyHero promotions, focusing on gifts procurement, vendor management and payment reconciliation. In addition, the Rewards Operations Officer  collaborates with diverse stakeholders across departments and external vendors  to support the smooth delivery of promotional activities while adhering to audit controls and compliance requirements.

YOUR TASK

• Procurement
  • Coordinate the Rewards procurement process, including sourcing of vendors, making quotation requests and placing purchase orders
  • Conduct day-to-day vendor management as assigned to secure the best payment and pricing terms
  • Maintain a pulse on market trends to identify merchandising opportunities that create a best in class rewards selection for our users.
• Fulfillment
  • Assist with end-to-end rewards fulfilment process in accordance with SOP and guidelines
  • Provide input to the Commercial and Marketing teams on rewards fulfilment considerations
  • Liaise with internal stakeholders, external vendors and FI partners to ensure a timely, cost efficient, error-free and risk controlled compliant rewards fulfillment practices
• Reporting
  • Ensure data from various sources are consolidated and updated in a timely manner
  • Collaborate with Finance Team and fulfilment house for rewards expenditure reporting, rewards inventory management for timely distribution of rewards to customers.
  • Support Customer Service team for queries, investigations, case escalations, redemption request verification and rewards allocation
• Documentation
  • Documentation and tracking of all procurements, disbursements, expenses for accounting purposes
  • Stay up to date with all current and past campaigns and their respective fulfilment criteria

SKILLS & REQUIREMENTS

• Strong communication (verbal and written) and negotiation skills
• Track record of self-driven achievement and organizational skills
• Proficient in using Microsoft Office (Excel, Word, PowerPoint)
• A good team player with flexible characteristic
• Vendor management experience is an advantage
• Knowledge in accounting is an advantage