Responsibilities:

• Handle customers’ inquiries and complaints on daily basis.
• Investigate and verify the claim cases with delivery team, and provide feedbacks to CS team;
• Monitor and prepare KPI result such as delivery service level / customer complaints frequency.
• Align with customers, IC and suppliers for an efficient product supply pattern, both within cost restraints and consistent with vendors’ lead time.
• Coordinate with client’s Supply Chain for distribution schedule.
• Handle marketing and finance related projects and any additional tasks assigned by the Manager

Requirements:

• Bachelor’s degree in supply chain or Logistics is preferred. 
• 3-5 years relevant customer service experiences. Exposure to the supply chain, FMCG industry or retail market is preferred
• Fluent in spoken and written English
• Good interpersonal, communication, customer-oriented and supervisory skills.
• Strong numerical sense. Logical thinking, good time management and conscientious.
• MS office applications and Chinese Window

HAVI is a privately held global company that innovates, optimizes and drives the supply chains and marketing promotions of many of the best known brands in the world. When you work at HAVI, you have a chance to make your mark – to be a part of work that drives value, brings a smile and keeps everyday life moving forward. Which means it’s not the size of our global footprint, but rather your personal fingerprint, that has the power to make a real difference for our customers… and to touch the lives of people both at home and around the world.