Our Used Vehicle Sales Advisors are a key part of our mission to accelerate the world’s transition to sustainable transportation.  Tesla is looking to reinvent the Used car buying experience, and we are looking for innovators to help us in this endeavor. As an Used Vehicle Sales Advisor for Tesla, you will have the opportunity to deliver on our Used sales strategy. A Used Vehicle Sales Advisor will partner with local sales, service, and remarketing team members to revolutionize the customer experience around purchasing a Used car. 

You will work closely alongside many different disciplines, but as a Used Vehicle Sales Advisor your true north is customer delight and sales results. A sharpened sense of ownership, swift implementation, and scrappiness is required. The best candidate for this role is equally comfortable as an individual contributor as they are in an all hands on deck environment. We move fast... and continual improvement is important. You must be prepared to learn on your feet and build a foundation for this rapidly growing business function.

Responsibilities:

• Develop amazing customer relationships on the sales floor and during test-drive experiences to ultimately create a brand experience customers will recommend to their friend
• Track to a 30-day or less turn-rate or delivery target in the sale of Used inventory.
• Follow up through phone and email to introduce and promote relevant features, articles and news with customers to aid in influencing their decision to go electric
• Display creativity / ingenuity in presenting possible solutions (financial, trade in, technical, lifestyle, practical) to customers who are considering but are also uncertain about going electric
• Define best practices for sales and deliveries of Used vehicles together with the Remarketing Manager
• Assist with Used vehicle inventory management, including updating the pre-owned vehicle database to ensure accuracy of information and images
• Execute on all business dealings in a way that represents Tesla by creating a superior ownership experience
• Manage pipeline and manage customer in-bound interest in persistent & efficient manner, while also searching for business in an extensive pool of sales leads existing within the Tesla database.
• Assist in monitoring program profitability will act as a liaison between sales, service, delivery, and admin functions to ensure a pain-free transaction.
• Present key findings and data to Remarketing Manager on a periodic basis
• Collaboration with the New Car sale team is vital as we will work together as consultants to determine the best path for our customers. Used sales should complement new car sales and at no time compete with them
• Your performance will be measured by your ability to manage a robust pipeline of potential customer opportunities, follow up with that pipeline through phone and e-mail, maintain excellent customer satisfaction ratings and ultimately create new Tesla owners

Requirements:

• Experience in retail sales and operations with proven track record to meet or exceed targets and goals
• Self-starter who possesses exceptional time management skills and has great attention to detail
• Ability to prioritize, manage multiple projects, and adhere to business-critical deadlines
• Excellent written and verbal communication skills
• Ability to communicate relevant information to all levels of the organization
• Passionate dedication and ethical approach to sales management and operations
• Ability to develop collaborative relationships and act as a well-respected, trusted partner that others want to work with
• Strong knowledge and proven work experience with retail store operations and systems
• Valid driver’s license in the country in which you are applying, 2 year minimum driving record required with a clean driving history.